Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Hi, I’m

Shantal Medina

Allentown,PA
Shantal Medina

Summary

Highly-motivated, well-organized and fast-learner professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience while facilitating company growth.

Overview

7
years of professional experience
1
Certification

Work History

Modgar Casa de Novias
Santiago, DR

Digital Marketing Manager
01.2022 - 04.2024

Job overview

  • Managed social media accounts on platforms including Facebook, Instagram, and Whatsapp.
  • Created a post-rental followup system through Whatsapp which improved operations by 30%.
  • Built relationships with influencers to promote products and services through their channels and increase brand awareness.
  • Monitored online conversations about the company's products and services and responded promptly to customer inquiries.

XIOS
Perth Amboy, NJ

Sales Representative
08.2021 - 12.2021

Job overview

  • Handled cash, credit card, and transactions accurately while supervising the cash register.
  • Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
  • Analyzed customer feedback to improve products and services.
  • Cleaned shelves, counters and tables to maintain organized store.

Domino's Pizza
Perth Amboy, NJ

Customer Service Representative
09.2017 - 06.2018

Job overview

  • Greeted and welcomed customers in a professional manner while also facilitating Spanish communication.
  • Accelerated the order process by 10%, and computed an average of 2.5 phone orders per minute.
  • Answered incoming calls, providing frontline customer assistance with product and service transactions.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Education

Kean University

Bachelor of Science
05.2023

University Overview

Kean University

Minor in Marketing
05.2023

University Overview

Skills

  • Attention to Detail
  • Multitasking
  • Problem-solving abilities
  • Critical Thinking
  • Time Management
  • POS Systems
  • MS Office
  • macOS
  • Hospitality services
  • Fluent in English and Spanish

Certification

  • Certified Biliterate by the State of New Jersey Department of Education since 2019.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Accomplishments

Accomplishments
  • Member of the National Society of Collegiate Scholars
  • Dean's List of Kean University since 2019 to 2023.

Timeline

Digital Marketing Manager
Modgar Casa de Novias
01.2022 - 04.2024
Sales Representative
XIOS
08.2021 - 12.2021
Customer Service Representative
Domino's Pizza
09.2017 - 06.2018
Kean University
Bachelor of Science
Kean University
Minor in Marketing

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Shantal Medina