SHANTAL SHEPPARD
HAYWARD,CA
Summary
Well-qualified maintained employee in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, with excellent time management skills. True problem-solver remains calm under pressure to meet business needs. Also trained in flight line operations . Productively prepares materials for transport by palletizing, wrapping and loading and thrives at physical distribution tasks according to prescribed working instructions. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times.
Overview
4
4
years of professional experience
Work History
Security Guard
Garda World
07.2023 - 04.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Ramp Agent
Swissport International
03.2022 - 06.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Security Officer
Securitas Security Services USA
01.2021 - 02.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service when interacting with patients, visitors, and staff alike.
- Checked and verified photo identification prior to granting facility access.
- Maintained order during high-stress situations such as medical emergencies or evacuations, keeping all parties calm and informed.
Warehouse Material Handler
FedEx
04.2020 - 11.2020
- Located materials and supplies by pulling and verifying items on production orders.
- Sorted materials for scanning to meet production goals.
- Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
- Leveraged forklift, hand truck or electric dolly to move or stack materials.
- Observed safety procedures and practices to prevent injury.
Education
High School Diploma -
Greenwood Academy
Richmond, CA06.2020
Skills
- Team Management
- Time Management
- Organization
- Reliable
- Adaptability
- Complaint resolution
- Retail store support
- Customer Service
- Loading and unloading
- Problem-Solving
- Heavy Lifting
- Warehouse Safety
- Shipping and receiving
- Security camera monitoring
- Patrolling
- CCTV Monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Guard
Garda World
07.2023 - 04.2024
Ramp Agent
Swissport International
03.2022 - 06.2023
Security Officer
Securitas Security Services USA
01.2021 - 02.2023
Warehouse Material Handler
FedEx
04.2020 - 11.2020
High School Diploma -
Greenwood Academy
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