Shantal Sheppard
Hayward,CA
Summary
A medical assistant student aims to work as an MA and use their educational expertise and time management abilities to help doctors and patients in a high-quality manner.
Overview
4
4
years of professional experience
Work History
Lead Security Officer
Sutter Health CPMC
2024.05 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Observed psychiatric patients to prevent escalation.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Lead Ramp Agent
Swissport
2022.03 - 2024.04
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Stocked aircraft cabins with necessary equipment and supplies.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 50 daily flights.
- Maintained clean, orderly work environment free of hazards.
- Coordinated ground crew activities to complete objectives on schedule.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Baggage Handler
United Parcel Service, UPS
2020.05 - 2020.12
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Checked products for damage or other issues before packing into boxes.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
No Degree - Medical Assisting
Carrington College
San Leandro, CA12.2024
High School Diploma -
Greenwood Academy
Richmond, CA06.2020
Skills
- Team Player
- Reliable
- Time Management
- Organized
- Great Listening Skills
- Team Leadership
- Wound Treatment
- Vital Signs
- Examination Support
- Venipuncture
- Customer Service
- Patient Care
- EKG
- Basic Life Support
- Dosage Calculating
- Urinalysis
- Sterilizing Instruments
- Injection Administration
- Ambulation
- Administrative Skills: Billing and coding, Validating Insurance, Telephone Techniques and Scheduling Appointments
- Emergency Preparedness
- Incident Response
- First Aid Certified
- Reporting skills
- Baggage handling
Accomplishments
Dean's List
OSHA Certified
Blood Born Pathogen Certified
CPR/BLS Certified
Timeline
Lead Security Officer
Sutter Health CPMC
2024.05 - Current
Lead Ramp Agent
Swissport
2022.03 - 2024.04
Baggage Handler
United Parcel Service, UPS
2020.05 - 2020.12
No Degree - Medical Assisting
Carrington College
High School Diploma -
Greenwood Academy
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