Shantal Smith
East Orange,NJ
Summary
Dedicated housekeeping professional with extensive experience at Summit Hotel, excelling in team leadership and customer service. Proven track record in training staff and implementing efficient cleaning protocols, ensuring compliance with health standards. Skilled in advanced cleaning techniques and fostering a collaborative work environment to enhance guest satisfaction.
Overview
13
13
years of professional experience
Work History
Housekeeper
Grove Park Home
11.2021 - Current
- Cleaned and sanitized guest rooms to meet established hygiene standards.
Housekeeping Room Attendant
Wiltshire Hotel
05.2016 - 01.2019
- Oversaw daily cleaning operations, ensuring rooms met high standards of cleanliness and guest satisfaction.
- Trained new staff on best practices for room maintenance and use of cleaning equipment.
- Implemented efficient cleaning schedules, optimizing workflow across multiple rooms simultaneously.
- Conducted regular inspections to maintain quality control and compliance with health regulations.
Housekeeping Supervisor
Summit Hotel
03.2013 - 2016
- Supervised daily housekeeping operations to ensure cleanliness and adherence to health standards.
- Trained and mentored staff on cleaning protocols and safety procedures to enhance team performance.
- Developed efficient scheduling systems for staff to optimize resource allocation and service delivery.
- Conducted regular inspections of guest rooms and public areas, ensuring compliance with quality standards.
Education
Language Arts Education
Bethel Academy
Jamaica, NY11.2011
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming and sweeping
- Cleaning techniques
- Health and safety compliance
Timeline
Housekeeper
Grove Park Home
11.2021 - Current
Housekeeping Room Attendant
Wiltshire Hotel
05.2016 - 01.2019
Housekeeping Supervisor
Summit Hotel
03.2013 - 2016
Language Arts Education
Bethel Academy
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