Shantal Williams
McDonough,GA
Summary
Friendly and proactive administrative and customer service professional with over 9 years of experience in call center operations, dispatch logistics, HR administration, and office coordination. Skilled at resolving customer concerns, managing schedules, and maintaining accurate records. Committed to delivering excellent service and supporting organizational success.-
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (Humana Account)
Conduent
08.2023 - 07.2024
- - Handled high-volume inbound calls for Humana members, addressing health insurance coverage, billing issues, and claims status.
- - Maintained confidentiality and HIPAA compliance while accurately updating member information in CRM systems.
- - Provided patient, empathetic service, helping members understand their plans and available benefits.
- - Consistently met quality assurance standards and call resolution goals.
Dispatcher
RADS Trucking LLC
05.2020 - 03.2023
- - Dispatched drivers according to delivery schedules and customer needs.
- - Maintained detailed dispatch records and monitored driver locations for real-time updates.
- - Communicated clearly with clients and drivers to ensure smooth operations.
Human Resources Administrator
Cummins Inc.
01.2015 - 02.2020
- - Processed payroll, managed employee records, and performed HRIS data entry.
- - Conducted onboarding and offboarding processes, including orientation and exit interviews.
- - Supported compliance with HR policies and employment regulations.
Dental Assistant
Caring Touch Family Dentistry
02.2014 - 11.2014
- - Supported dentists with procedures, sterilized equipment, and took diagnostic x-rays.
- - Maintained accurate patient records and managed front desk scheduling and billing.
Loss Prevention Officer
Metro One Loss Prevention
05.2013 - 02.2014
- - Monitored incoming freight, wrote incident reports, and supported investigation efforts.
- - Trained new hires in security systems and protocols.
Education
High School Diploma -
St. Croix Educational Complex High School
06.2011
Skills
- - Call Center Support & Customer Service
- - Dispatch & Logistics Coordination
- - Human Resources Administration
- - Payroll & Recordkeeping
- - Microsoft Office & HRIS Systems
- - Communication & Conflict Resolution
- - Multi-line Phone Systems
- - HIPAA Compliance
Timeline
Customer Service Representative (Humana Account)
Conduent
08.2023 - 07.2024
Dispatcher
RADS Trucking LLC
05.2020 - 03.2023
Human Resources Administrator
Cummins Inc.
01.2015 - 02.2020
Dental Assistant
Caring Touch Family Dentistry
02.2014 - 11.2014
Loss Prevention Officer
Metro One Loss Prevention
05.2013 - 02.2014
High School Diploma -
St. Croix Educational Complex High School
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