Shavonna Adams
Tennille,GA
Summary
Results-driven and detail-oriented professional with experience in retail management and customer service. Proven ability to lead teams, coordinate daily operations, and deliver exceptional customer support. Adept at managing benefits and claims inquiries, resolving concerns efficiently, and maintaining a positive customer experience. Strong communicator with solid problem-solving abilities and proficiency in navigating computer systems to assist customers accurately and effectively. Dedicated to delivering high-quality service and building lasting customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Humana
Senture LLC
London, KY
11.2024 - Current
- Assist Providers with benefit and claims inquiries, ensuring clear and accurate information.
- Navigated multiple computer systems to access and update customer records.
- Provided excellent phone-based customer service while maintaining professionalism.
- Resolved customer concerns efficiently, improving overall satisfaction.
- Maintained compliance with company policies and confidentiality standards.
Assistant Manager
Dollar General
Sandersville, GA
06.2019 - 01.2024
- Led daily operations, enhancing team efficiency and customer satisfaction.
- Supervised daily store operations and supported the store manager in overall business performance.
- Manage cash handling, deposits, and register operations accurately.
- Assisted with inventory control, stocking, and merchandising to maintain store standards.
- Handled customer concerns professionally and resolved issues quickly.
- Trained new employees and ensured adherence to company polices and procedures.
Sales Associate
Walmart
Sandersville, GA
08.2017 - 09.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through diligent stock management and replenishment processes.
- Implemented effective merchandising strategies to optimize product visibility and drive sales.
- Trained new associates on store policies, procedures, and customer service standards.
Education
High School Diploma -
Washington County High School
Sandersville05-2014
Skills
- Customer service and support
- Active listening
- Critical thinking
- Data entry
- Time management
- Team leadership
- Cash handling
- Call center experience
- Problem Solving
- Strong communication skill
Timeline
Customer Service Representative Humana
Senture LLC
11.2024 - Current
Assistant Manager
Dollar General
06.2019 - 01.2024
Sales Associate
Walmart
08.2017 - 09.2018
High School Diploma -
Washington County High School