Shantale Douglas
Phoenix,USA
Summary
Data Entry professional with 6+ years of diverse experience, excelling in roles requiring strong customer service, problemsolving, and time management skills. Known for maintaining accurate records and delivering high-quality work in fast-paced environments. An effective communicator who can manage high-stress situations and resolve customer inquiries efficiently. Aims to leverage these skills to effectively manage data entry tasks and contribute to team success.
Overview
8
8
years of professional experience
Work History
Medicaid case evaluator
TekSystems
09.2023 - 09.2024
- Develop and maintain proficiency in Medicaid policies and regulations to provide accurate case evaluations
- Identify opportunities for process improvement and create and implement innovative solutions to optimize Medicaid case evaluation procedures
- Stay updated on changes in Medicaid policies and regulations to ensure accurate case evaluations and identify areas for improvement in the evaluation process
Call center representative
Vitalchek
04.2023 - 08.2023
- Handle high call volumes and provide excellent customer service to resolve customer inquiries and issues
- Utilize customer feedback to identify areas for improvement and implement solutions to enhance the call center experience
- Demonstrate empathy and de-escalation skills to calm frustrated customers and find effective solutions to their problems
- Consistently meet or exceed established performance metrics, including average handle time, adherence to schedule, and customer satisfaction scores
- Maintain a systematic record of customer inquiries and issues for tracking and analysis purposes
Sales Associate
Victoria's Secret & PINK
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns exchanges and refunds in accordance with store policy
- Answered customer questions about sizing accessories and merchandise care
- Maintained calm demeanor and professionally managed issues in busy high-stress situations
Barista
Starbucks
04.2021 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided friendly customer service to guests and addressed concerns
- Monitored safety of guests in and around swimming pool
- Attentively monitored swimmers to identify distress
- Responded to emergency situations in a timely efficient manner
- Educated patrons on safety protocols and enforced safety rules
Lifeguard
Epic Waters Indoor Water Park
03.2018 - 03.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided friendly customer service to guests and addressed concerns
- Monitored safety of guests in and around swimming pool
- Attentively monitored swimmers to identify distress
- Responded to emergency situations in a timely efficient manner
- Educated patrons on safety protocols and enforced safety rules
Ride Operator
Six Flags Over Texas
08.2016 - 06.2018
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Monitored passengers and ride operations and enforced safety regulations
- Operated rides and attractions according to written guidelines to reduce injuries
- Operated variety of amusement park rides and monitored passenger safety and comfort
Education
Bachelors - Criminal Justice
Ashford university
Diploma - undefined
Alamogordo highschool
05.2020
Skills
- Record keeping
- Communication
- Customer service
- Problem-solving
- Time management
- Data interpretation
- Multitasking
- Data analysis
- Active listening
- Effective communication
- Physical stamina
- Teamwork
- Problem-solving aptitude
- Detail orientation
- Teamwork and collaboration
- Team building
- Problem-solving abilities
- Interpersonal skills
- Self motivation
- Excellent communication
- Packaging and shipping support
Timeline
Medicaid case evaluator
TekSystems
09.2023 - 09.2024
Call center representative
Vitalchek
04.2023 - 08.2023
Sales Associate
Victoria's Secret & PINK
10.2022 - 01.2023
Barista
Starbucks
04.2021 - 09.2022
Lifeguard
Epic Waters Indoor Water Park
03.2018 - 03.2020
Ride Operator
Six Flags Over Texas
08.2016 - 06.2018
Diploma - undefined
Alamogordo highschool
Bachelors - Criminal Justice
Ashford university
Similar Profiles
Rokeya SykesRokeya Sykes
Quality Assurance Specialist at TEKsystemsQuality Assurance Specialist at TEKsystems
Valerie LoveValerie Love
Family Enrollment Couselor at TEKsystemsFamily Enrollment Couselor at TEKsystems
Tariq MooreTariq Moore
Information Technology Sr. Support Analyst at TEKsystemsInformation Technology Sr. Support Analyst at TEKsystems
Todd ShimekTodd Shimek
Data Center Technician — RNG Team at TEKSystemsData Center Technician — RNG Team at TEKSystems
KIANNA L SANCHEZKIANNA L SANCHEZ
Lancôme Beauty Advisor at Macy'sLancôme Beauty Advisor at Macy's