Amanda Valenzuela
Las Cruces,NM
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Medicaid Eligibility Specialist
TEKsystems
Las Cruces, New Mexico
10.2023 - Current
- Updated case management systems with current information regarding client status.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Participated in outreach activities aimed at increasing awareness about available Medicaid services among eligible populations.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Attended training sessions, seminars and workshops related to Medicaid programs.
- Processed requests for changes in existing Medicaid cases.
- Conducted initial eligibility screenings for Medicaid applicants.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
Housekeeper
Simple Clean
Las Cruces, NM
08.2019 - 11.2019
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Swept and vacuumed floors, hallways and stairwells.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
Cashier Sales Associate
Walmart
Las Cruces , NM
08.2014 - 03.2015
- Presented friendly and positive attitude while communicating clearly with customers and colleagues.
- Maintained flexibility to work varied schedule, including nights and weekends.
- Greeted incoming customers and provided personable and knowledgeable service.
- Helped customer locate and select appropriate merchandise throughout store.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Apple Customer Service Representative
Volt
Las Cruces, NM
11.2012 - 11.2013
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Planned and executed [project].
- Successfully led key projects which resulted in [positive outcome].
Assistant Manager
Family Dollar
Las Cruces, New Mexico
06.2006 - 03.2008
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed a system for tracking inventory and ordering supplies as needed.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Loves truck stop
Las Cruces , New Mexico
09.2000 - 09.2002
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
Education
GED -
Dona And Branch Community College
Las Cruces, NM05.2019
Skills
- Residential customer service
- Customer service skills
- Providing customer service
- Customer service experience
- Customer services
- Customer service focus
- Outstanding customer service
- Retail sales customer service
- Application processing
- Training abilities
- Eligibility Determination
- Medicaid knowledge
- Time management abilities
- Effective communication skills
- Professionalism
- Team building
- Record keeping
- Schedule management
- Recipient interviewing
- Task prioritization
- Documentation and paperwork
- Training skills
- Management
Timeline
Medicaid Eligibility Specialist
TEKsystems
10.2023 - Current
Housekeeper
Simple Clean
08.2019 - 11.2019
Cashier Sales Associate
Walmart
08.2014 - 03.2015
Apple Customer Service Representative
Volt
11.2012 - 11.2013
Assistant Manager
Family Dollar
06.2006 - 03.2008
Assistant Manager
Loves truck stop
09.2000 - 09.2002
GED -
Dona And Branch Community College