SHANTALE HONORE
Macon,USA
Summary
Experienced with specialized tasks and processes integral to role. Utilizes advanced analytical skills to enhance operational efficiency. Track record of implementing strategic initiatives and driving team success.
Overview
19
19
years of professional experience
Work History
Sr. Specialist, Treasury Underwriting
GEICO
12.2006 - Current
- Analyze customer accounts to identify returned payments, billing discrepancies, and potential fraud
- Research and resolve complex billing issues, refunds, and missing payments with a high level of accuracy
- Process bankruptcies and write off valid earned insurance premiums in compliance with company policies
- Develop and implement special payment plans approved by management to support customer retention
- Apply credit and debit adjustments while ensuring accurate financial records
- Audit and reconcile daily inventory and financial transactions
- Organize workflow and assign tasks to support team productivity and efficiency
- Train and mentor peers, contributing to team development and performance improvement
- Collaborate cross-functionally to complete special projects and meet deadlines
- Manage EFT/RCC connections and disconnections to maintain account integrity
- Handle mail processing, including tracking, sorting, and distribution across departments
- Deliver prompt, professional customer service via phone and email, maintaining high satisfaction rates
Education
Bachelor of Business Administration - Strategic Management
Wesleyan College
Macon, GA05-2026
Skills
- Financial Analysis & Account Reconciliation
- Fraud Detection & Risk Assessment
- Customer Relationship Management (95% resolution rate)
- Microsoft 365, Duck Creek, MetaStorm Billing System
- Time Management & Organizational Skills
- Cross-Functional Collaboration
- Attention to Detail & Accuracy
- Team Leadership & Training
Timeline
Sr. Specialist, Treasury Underwriting
GEICO
12.2006 - Current
Bachelor of Business Administration - Strategic Management
Wesleyan College
HONORS & AWARDS
100% Quality Awards, Exceptional Performance Recognition