Shantanu Bera

Work History

Sr. Manager

COGNIZANT TECHNOLOGY SOLUTIONS

01.2007 - Current

In my leadership role as Sr
Manager – Program Management & PMO at TriZetto, I direct a project management office where innovation and efficiency are paramount
My expertise in IT Service Management (ITSM) and Agile methodologies empowers our team to deliver exceptional service improvements and product advancements
With a focus on people, process, and product, we have standardized PMO operations including pricing, pipeline management, and technical project management processes
My recent years have been dedicated to fostering a culture of continuous improvement and strong team dynamics
Our efforts have resulted in the successful management of high-visibility data center migration projects and comprehensive product releases for our healthcare clients
By mentoring Program / Project managers and enhancing stakeholder communication, we've ensured project scopes align precisely with client expectations, achieving both project and service delivery excellence
Created continuous service improvement programs that identified client’s point of pain and developed strategy to eliminate them
I lead more than 20 high-impact programs including:
Client/s: Multiple large Health Care clients in USA (Current)
Technology: Trizetto Health care products, VPN, MPLS, Citrix, VMWare, F5, NetScaller, Oracle, MSSQL, Data Center Ops
Tools: MS Project, Visio, Excel, MS Powerpoint, Service Now

Sr. Technical / Technology Program Manager & PMO Manager

Northern Trust Bank

Englewood, CO.

01.2016 - 01.2017

Managing several high visible, large scale data center migration programs as well as Infrastructure Projects for the hosted clients
On-Premise Data Center migration Projects
Cloud Migration Projects (Azure, AWS)
Infrastructure Projects (including NSX, F5, Netscaler, Exadata, VMWare to Hyper-V migration etc.)
Leading number of In-Place / Swing upgrade programs
Facets – In-Place upgrade / Swing Upgrade / New Implementation
QNXT – In-Place upgrade / Swing Upgrade / New Implementation
Responsible for managing Product Release (Facets, QNXT, CAE etc.) of hosted clients
Responsible for Infrastructure management Projects including Data Center, Network, VMWare, Storage, Database etc
Applied project management principles and best practices to improve stakeholder satisfaction and managing their expectations
Supervised the team's weekly progress to ensure projects were on schedule and within budget
Presented weekly progress updates to upper management / steering committee
Maintained alignment with key stakeholders of projects by communication project scope and expectations clearly
Partnered with key stakeholders to design and modify business processes to optimize productivity and workflow
Identified project issues proactively to create successful action plans and mitigate risks
Managed project scopes by ensuring changes were documented and approved throughout the process
Managing the PMO in the Trizetto hosting portfolio
Under the PMO responsible for Pricing for the new opportunity, Pipeline Management, Invoicing, standardization of templates, Process for the Technical Project Management Team
Continuous Service Improvements by addressing People-Process-Product
Formed a strong project team by motivating team members, helping to build healthy relationships, and provide coaching
Forecasted expected project needs to avoid delays and unnecessary stress on team members
Mentored junior project management employees to teach them optimal PM methodology
Technology: Mainframe, Unix, SharePoint, SSRS, Control M
Tools: MS Project, Visio, Excel, MS Powerpoint, Service Now

Infrastructure Change Project Manager

Bridgewater Associates

Norwalk, CT.

01.2012 - 01.2016

Technology: MS SQL, SharePoint, SSRS, Active Batch, Tortoise Subversion, Powershell, MFT, F5
Tools: MS Project, Visio, Excel, MS Powerpoint, Service Now
Approved all production changes and releases coming via CA Service Desk (ITSM tool)
Enforced standard and best practices related to any production change or release
Responsible to validate all the Release Plan and assess the Risk / Impact analysis to make sure the all the Changes have minimum to Low impact to the Environment
Chair the CAB (/ECAB) for the non-standard High Impact Change (/Emergency Change)
Responsible for managing the Change / Release Calendar and CMDB
Make sure the knowledge base is used and updated as defined in the standard operating procedure
Supervised various operational processes including server patching, license and version management and vendor management.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Established effective communication among team members for enhanced collaboration and successful project completion.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Met project deadlines without sacrificing build quality or workplace safety.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Provided detailed project status updates to stakeholders and executive management.

Off Shore Lead

Bank of New York Mellon

Kolkata

01.2007 - 01.2011

Worked collaboratively in team environment
Resolved all issues professionally and in a timely manner
Utilized strong interpersonal and communications skills to serve customers
Accomplished 6 projects on-time
Led completion of the project, which increased utilization 47% from 51% to 75%, which equated to $1,525.90 in benefits to the business per day
Completed the following steps to complete the process: Analyzed current effort, determined the scope of improvement, outlined the benefits to the client, designed the plan, called the client to explain required access, implementation to pass the business benefits to the client and obtained sign-off from the finance team.

Service Delivery Project Manager

Northern Trust

Chicago, IL.

Manage the delivery of critical 100+ Applications for, , supported by 80 Associates across India, Canada, Mexico and USA
Analyzing the Service Now Data to figure out the gap and come up with the improvement plan
Responsible for improving the Service Desk SLA, operational procedure
Continuously working on the various improvement plan with the team to make sure the significant value is added to the business
Enabling team with latest technology and various automation tool and pass the benefits to the business.

Summary

Overview

Work History

Sr. Manager

Sr. Technical / Technology Program Manager & PMO Manager

Infrastructure Change Project Manager

Off Shore Lead

Service Delivery Project Manager

Education

Master’s of Engineering - Information Technology

Bachelor of Engineering - Information Technology

Six Sigma Green Belt Certified Professional PMP, ITIL 3/4, ITIL Practitioners, DevOps, ITIL4 Specialist (CDS), Prince2, Agile Project Management -

Skills

Timeline

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