Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shantanu Nyaharkar

Bridgeport,CT

Summary

Results-driven IT Support Manager with a proven track record in coordinating cross-departmental support requests and training team members. Strong expertise in documentation and incident management, dedicated to enhancing operational efficiency and user satisfaction.

Overview

12
12
years of professional experience

Work History

IT Support Manager

GameChange Solar
Norwalk, Connecticut
01.2024 - 01.2026
  • Coordinated support requests across multiple departments.
  • Trained team members on software and support processes.
  • Assisted in developing support documentation and resources.
  • Monitored support ticket system for timely resolutions.

Software Developer

Xpand It Solutions
North, South Carolina
02.2023 - 01.2024
  • Developed software applications using Java and Python for diverse client needs.
  • Collaborated with cross-functional teams to define project specifications and requirements.
  • Assisted in troubleshooting and debugging software issues reported by users.

Software Developer Intern

Eastover Transportation
, MA
01.2022 - 10.2022
  • Assisted in testing software features for quality assurance and performance improvements.
  • Participated in daily stand-up meetings to discuss project progress and challenges.
  • Developed web applications using Java and JavaScript for transportation logistics.

Web Developer

Media Exhibitors
Nashik, Maharashtra
04.2014 - 11.2017
  • Developed responsive web applications using HTML, CSS, and JavaScript frameworks.
  • Collaborated with designers to create user-friendly interfaces and engaging experiences.
  • Integrated APIs to enhance functionality and improve user interactions on platforms.

Education

Bachelor of Science - Computer Science

University of Bridgeport
Bridgeport, CT
12-2022

Associate of Science - Computer Science

K.K.Wagh Polytechnic
India
12-2016

High School Diploma -

Fravashi Academy
India
12-2011

Skills

  • Incident management and ticket prioritization
  • Remote troubleshooting and technical support
  • Documentation development and software testing
  • Customer relationship management
  • Problem solving and conflict resolution
  • Team collaboration and meeting coordination
  • Employee training and regulatory compliance
  • Project management and leading team meetings
  • Verbal and written communication

Languages

English
Full Professional

Timeline

IT Support Manager

GameChange Solar
01.2024 - 01.2026

Software Developer

Xpand It Solutions
02.2023 - 01.2024

Software Developer Intern

Eastover Transportation
01.2022 - 10.2022

Web Developer

Media Exhibitors
04.2014 - 11.2017

Bachelor of Science - Computer Science

University of Bridgeport

Associate of Science - Computer Science

K.K.Wagh Polytechnic

High School Diploma -

Fravashi Academy
Shantanu Nyaharkar