Shantarria Washington
Pine Bluff,Arkansas
Summary
Organized and motivated individual with a strong focus on time management and organizational skills. Eager to apply abilities in diverse settings. Currently seeking entry-level opportunities, determined to enhance skills while making valuable contributions to the growth of the company.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Madrag Clothing Store
03.2023 - Current
- Assisted in training new employees on proper use of equipment and safety protocols
- Greeted customers upon entering the store and provided assistance
- Organized displays to attract customers and promote sales
- Assisted customers with finding the right product for their needs
- Offered suggestions for additional items that may be of interest to customers
- Handled customer complaints in a professional manner
Customer Service Representative
Walmart
07.2018 - 08.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Resolved customer complaints promptly and efficiently
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
Education
Undergraduate/Bachelors - Business marketing
University of Arkansas of Pine Bluff
12.2025
High school Diploma -
Central High School
Little Rock, AR05.2021
Skills
- Customer Service
- Communication
- Hardworking
- Retail merchandising expertise
- Customer Engagement
- Conflict Resolution
- Phone Etiquette
- Teamwork and Collaboration
- Money Handling
- Microsoft Outlook
- Microsoft PowerPoint
Community Service
- Assist Coaching 34th Elementary School Flag-line Pine Bluff
Additional Information
Delta Sigma Theta Sorority, Inc. Initiated Fall 2024
Tau Beta Sigma National Honorary Band Sorority, Inc. Initiated Fall 2022
Timeline
Retail Sales Associate
Madrag Clothing Store
03.2023 - Current
Customer Service Representative
Walmart
07.2018 - 08.2022
High school Diploma -
Central High School
Undergraduate/Bachelors - Business marketing
University of Arkansas of Pine Bluff
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