Shantasia Means
Columbia,SC
Summary
With over 13 years of experience in retail and customer service management, a seasoned Assistant Manager with expertise in team leadership, operational strategy, and inventory control. Proven track record in conducting performance reviews and ensuring compliance. Seeking to leverage skills as an Assistant Manager to drive team success and enhance operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist
911 Dispatch
Columbia, SC
12.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Assistant Customer Service Manager
Foodlion Grocery Store
Columbia, SC
09.2020 - 12.2024
- Assist customers with inquiries, complaints, and feedback, ensuring timely resolution of escalated issues
- Monitor customer service performance to adhere to established quality standards
- Conduct performance reviews for customer service staff to maintain service excellence
- Train new employees on company policies and procedures, emphasizing customer service best practices
Assistant Manager
Circle K
Columbia, SC
06.2014 - 09.2020
- Assisted in formulating operational strategies to enhance efficiency and productivity
- Guided junior staff in daily tasks and projects, ensuring adherence to safety regulations and company policies
- Implemented an inventory tracking system, optimizing supply ordering processes
Cashier
Burlington
Columbia, SC
01.2016 - 07.2017
- Managed transactions with precision, including the handling of cash, checks, credit cards, gift cards, and automatic debits while issuing receipts, refunds, and change
- Verified customer age for restricted items such as alcohol and tobacco to ensure compliance with legal regulations
- Enhanced customer engagement and sales through the promotion of loyalty programs and provided exceptional service, including price checks and addressing inquiries
Cashier
McDonald's Restaurant
Columbia, SC
01.2011 - 06.2014
- Processed a variety of payment methods, including cash, checks, credit cards, gift cards, and automatic debits, maintaining accuracy and efficiency at the point of sale
- Managed cash drawer by counting initial amounts and ensuring adequate change, in addition to restocking merchandise as necessary
Education
High School Diploma -
C A Johnson High School
Columbia, SC06.2012
Skills
- Research and Due Diligence
- POS System Operations
- Account Updates
- Proficient in [Software]
- Cash Handling
- Account Management
- Training and Mentoring
- Schedule Management
- Customer Relations
- Inventory Control
- Internal communications
Certification
- Incident Command System Certification (ICS 100, 200, 700, 800) - FEMA's Emergency Management Institute.
- Basic Life Support (BLS) Certification - American Red Cross.
Timeline
Telecommunications Specialist
911 Dispatch
12.2024 - Current
Assistant Customer Service Manager
Foodlion Grocery Store
09.2020 - 12.2024
Cashier
Burlington
01.2016 - 07.2017
Assistant Manager
Circle K
06.2014 - 09.2020
Cashier
McDonald's Restaurant
01.2011 - 06.2014
High School Diploma -
C A Johnson High School