Shantay Morgridge
Trelawny
Summary
Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Dependable and adaptable with resourceful nature and conscientious approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Cashier/System Person
Orion’s Wholesale and Meat
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Wakefield Pharmacy and Bookstore
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Quality Analyst
Advanced Call Center Technologies
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Quality Analyst/Acting Supervisor
Concentrix Limited Jamaica
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
Sales Representative/Customer Service Representative
Alliance One Teleperformance
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Quality Analyst/Trainer
Atpoint Group BPO
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Inbound Sales Representative
National Pen
01.2022 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Education
Certificate -
Friendship Basic School
01.2001
Certificate - undefined
Holland High School
01.2014
Certificate - undefined
Wakefield Primary School
01.2008
Certificate - undefined
Unity Primary School
01.2007
Skills
- Customer service
- Issue resolution
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Product knowledge
Accomplishments
- English Language 1
- Mathematics 3
- Human & Social Biology 2
- Office Administration 2
- Information Technology 3
- Principles of Accounts 2
- Principles of Business 2
Timeline
Inbound Sales Representative
National Pen
01.2022 - Current
Certificate - undefined
Holland High School
Certificate - undefined
Wakefield Primary School
Certificate - undefined
Unity Primary School
Cashier/System Person
Orion’s Wholesale and Meat
Cashier
Wakefield Pharmacy and Bookstore
Quality Analyst
Advanced Call Center Technologies
Quality Analyst/Acting Supervisor
Concentrix Limited Jamaica
Sales Representative/Customer Service Representative
Alliance One Teleperformance
Quality Analyst/Trainer
Atpoint Group BPO
Certificate -
Friendship Basic School
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