Shan'Tayia Smith
Hermitage,Tennessee
Summary
Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Night Auditor
Hutton Hotel
Nashville, TN
07.2024 - Current
- Welcome guest upon arrival , check them in and provide them with knowledge they need to enjoy their experience.
- Review all Arrivals and Departures for the following day to ensure correct billing.
- Assign rooms for the following day
- Run night audit
- Post No-Show Fees
- Run High Balance Report
- Turn in cashier report
- Respond to guest complaints and concerns
- Answer phone calls
- Verify all work has been completed for night audit check list
Customer Service Representative
Sutter Health
11.2022 - 10.2023
- Make inbound and outbound calls
- Schedule doctors appointments
- Prescription refills and lab order assistance.
- Referral request
- Reviewing medial records.
Customer Service Representative
American Auto Shield
10.2021 - 10.2022
- Greet customers
- Give status updates for claims/contracts
- Set up rental reservations
- De-escalate customers/repair facilities
- Get information from customer/repair facility and put it in claim system
- Document calls to put in the notes
Customer Service Representative
Acceptance Insurance
01.2020 - 02.2021
- Greet customers and address their reason for calling in.
- Assist with making payments.
- Accessing customers accounts to make changes.
- Typing up complaints from customers.
- Providing customers information about the insurance policies.
- Multi tasking from two different screens using As400 and chrome.
Education
High school diploma -
Lead Academy
Nashville, TN05.2018
Skills
- Communication skills
- Computer Skills
- Organizational skills
- Customer Service
- Microsoft Excel
- Front desk operations
- Night audit reports
- End-of-day processes
- Balancing transactions
- Resolving issues
- Teamwork and collaboration
- Decision-making
Timeline
Night Auditor
Hutton Hotel
07.2024 - Current
Customer Service Representative
Sutter Health
11.2022 - 10.2023
Customer Service Representative
American Auto Shield
10.2021 - 10.2022
Customer Service Representative
Acceptance Insurance
01.2020 - 02.2021
High school diploma -
Lead Academy