Shantayl Crawford

Family Preservation Case Manager: The Family Preservation Case Manager serves as a specialist to plan and execute case management activities that ensure the safety, permanence, and well-being of children who have experienced abuse and/or neglect. Responsibilities of Case Managers in this division include, but are not limited to, personally engaging children and their families in the development of plans and collaboration of access to services and providers, thorough documentation of case management, preparation of and participation in Court proceedings, and participation in other related activities as necessary.

• Assisted in maintaining a clean and safe studio space, adhering to health guidelines and promoting a positive atmosphere for learning.
• Coordinated backstage logistics at performances, ensuring smooth transitions between acts.
• Provided constructive feedback to students, fostering growth in their technical abilities and confidence.
• Assisted with costume selection and fittings, contributing to visually appealing stage presentations during recitals.
• Assisted lead instructor in choreographing dances for recitals, resulting in polished performances.
• Offered one-on-one instruction to students by appointment.
• Contributed to the development of marketing materials for studio promotions, attracting new students to classes.
• Established strong rapport with students and parents, resulting in high retention rates within the program.
• Demonstrated proper techniques and movements, ensuring safe practice habits for students.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Child Protective Services (CPS) Investigations Case Manager: The CPS Assessment Case Manager serves as a specialist who assesses risk and safety threats to children who may have experienced abuse and/or neglect. CPS Assessment Case Managers gather information, conduct interviews, and personally engage children and families in the development of safety plans and access to services. Additional responsibilities include, but are not limited to, thoroughly documenting case files, participating in supervision and legal consults, collaboration with providers, and preparation of and participation in Court proceedings.