Shantayla Chatman
Milwaukee,WI
Summary
Dynamic Park Manager at Kids Empire Bayshore with a proven track record in budget administration and team leadership. Enhanced guest satisfaction and effective staff training. Skilled in problem-solving and relationship building, fostering a positive environment that improved employee retention and operational efficiency.
Overview
10
10
years of professional experience
Work History
Park Manager
Kids Empire Bayshore
09.2024 - Current
- Managed daily operations, ensuring safety protocols and compliance with regulations.
- Supervised staff training programs to enhance team performance and service quality.
- Developed engaging recreational activities that fostered children's creativity and physical fitness.
- Coordinated facility maintenance schedules to ensure cleanliness and functionality of play areas.
- Implemented customer feedback systems to improve guest experience and satisfaction rates.
- Analyzed operational workflows, identifying areas for process improvements and efficiency gains.
- Oversaw budgeting processes, optimizing resource allocation for operational sustainability.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
- Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
Personal Care Worker
Better Living Home Health Care Inc.
Milwaukee, WI
12.2015 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Implemented personalized care plans tailored to individual client needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
Supervisor
Kohls Department Store
Muskego, WI
10.2021 - 09.2024
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained and mentored team members on customer service best practices and sales techniques.
- Monitored inventory levels, facilitating timely restocking of merchandise to meet customer demand.
- Implemented visual merchandising standards, enhancing product displays to boost sales engagement.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Shift Lead
Taco Bell Restaurant
Oak Creek /waukesha Pewaukee
01.2016 - 10.2021
- Supervised team members to ensure efficient workflow during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented quality control measures to enhance food safety compliance.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Collaborated with management to develop strategies for increasing sales and improving service efficiency.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
The New School For Community Service
609 N 8th St, Milwaukee, WISkills
- Budget administration
- Visitor services
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Organizational skills
- Team leadership
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Safety protocols
- Task prioritization
- Self motivation
- Coaching and mentoring
- Goal setting
- Hospitality management
- Professionalism
- Public speaking
- Strategic planning
- Staff training
- Staff supervision
Timeline
Park Manager
Kids Empire Bayshore
09.2024 - Current
Supervisor
Kohls Department Store
10.2021 - 09.2024
Shift Lead
Taco Bell Restaurant
01.2016 - 10.2021
Personal Care Worker
Better Living Home Health Care Inc.
12.2015 - Current
High School Diploma -
The New School For Community Service