Shantaysha Brown
Brooklyn,NY
Summary
Dynamic and results-oriented professional with extensive experience in security and customer service .Excelled in roles requiring advanced interpersonal skills and a keen eye for detail, significantly enhancing safety and customer service. Expert in emergency response and crowd management, adept at leveraging computer skills to maintain secure environments. Proven track record of leadership and effective problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard/Fire Guard
MPS Security
01.2020 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Checked bags and performed safety screening via use of metal detectors.
- Utilized strong interpersonal skills when liaising between event organizers, venue staff, management teams, and customers.
Security Guard/Fire Guard
Css Security
06.2016 - 09.2022
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Promoted positive workplace morale with strong interpersonal skills and a willingness to help others when needed.
Security Supervisor
Css Security
01.2019 - 10.2020
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Responded swiftly to security incidents and effectively resolved security issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
- Promoted a positive work environment through proactive problem-solving and excellent interpersonal skills.
Loss Prevention Officer
MetroOne
12.2015 - 05.2016
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Education
High School Diploma -
Clara Barton High School
Brooklyn, NYSkills
- Customer Service and Communication Skills
- Advanced interpersonal skills
- Computer and Microsoft Office Skills
- Team player mentality
- Effective problem solving
- Professional Appearance
- Emergency Response
- Crowd Management
- Hospitality service expertise
- Entertainment Events
- Attention to Detail
- Multitasking Abilities
- Effective Communication
- Organizational Skills
- Adaptability and Flexibility
- Guest service
- Decision-Making
- Written Communication
- Ability to work independently
Certification
NYS Division Liscensed Security Guard Certification
NYS 8 Hour Security Guard Certification
NYS 16 Hour O.J.T. Security Guard Certification
Fireguard F-01 and F-04 Certification
Timeline
Security Guard/Fire Guard
MPS Security
01.2020 - Current
Security Supervisor
Css Security
01.2019 - 10.2020
Security Guard/Fire Guard
Css Security
06.2016 - 09.2022
Loss Prevention Officer
MetroOne
12.2015 - 05.2016
High School Diploma -
Clara Barton High School
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