Shantazia Malone
Kansas City,MO
Summary
Dynamic professional with a proven track record in pool maintenance and exceptional client relations, honed at Balance And Flow Pool Service. Expert in problem-solving and an adaptive team player, skilled in call center operations. Demonstrates a strong ability to enhance customer satisfaction and streamline processes for efficiency.
Overview
18
18
years of professional experience
Work History
Pool Technician
Balance And Flow Pool Service
04.2010 - Current
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
Customer Service Representative
Harte Hanks
08.2013 - 01.2014
- Identified and resolved discrepancies and errors in customer accounts.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Documented customer interactions and transactions for accurate, up-to-date records.
Loan Processor
Centrinex
03.2010 - 11.2012
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Customer Service Representative
Checksmart Financial
11.2009 - 06.2010
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Answered inquiries and provided superior customer service to clients.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Retail Sales Associate
Old Navy
01.2007 - 05.2008
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Cna License
Mid America College of Health Sciences
Lenexa, KS11.2024
High School Diploma -
Delasalle
Kansas City, MO05.2008
Skills
- Pool maintenance
- Client relations
- Problem-solving
- Adaptive team player
- Call center experience
Timeline
Customer Service Representative
Harte Hanks
08.2013 - 01.2014
Pool Technician
Balance And Flow Pool Service
04.2010 - Current
Loan Processor
Centrinex
03.2010 - 11.2012
Customer Service Representative
Checksmart Financial
11.2009 - 06.2010
Retail Sales Associate
Old Navy
01.2007 - 05.2008
Cna License
Mid America College of Health Sciences
High School Diploma -
Delasalle
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