Shantazia Malone
Kansas City,MO
Summary
Dynamic professional with a proven track record in pool maintenance and exceptional client relations, honed at Balance And Flow Pool Service. Expert in problem-solving and an adaptive team player, skilled in call center operations. Demonstrates a strong ability to enhance customer satisfaction and streamline processes for efficiency.
Overview
18
18
years of professional experience
Work History
Pool Technician
Balance And Flow Pool Service
Lee's Summit, MO
04.2010 - Current
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
Customer Service Representative
Harte Hanks
Lenexa, KS
08.2013 - 01.2014
- Identified and resolved discrepancies and errors in customer accounts.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Documented customer interactions and transactions for accurate, up-to-date records.
Loan Processor
Centrinex
Lenexa, KS
03.2010 - 11.2012
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Customer Service Representative
Checksmart Financial
Kansas City, MO
11.2009 - 06.2010
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Answered inquiries and provided superior customer service to clients.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Retail Sales Associate
Old Navy
Kansas City, MO
01.2007 - 05.2008
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Cna License
Mid America College of Health Sciences
Lenexa, KS11.2024
High School Diploma -
Delasalle
Kansas City, MO05.2008
Skills
- Pool maintenance
- Client relations
- Problem-solving
- Adaptive team player
- Call center experience
Timeline
Customer Service Representative
Harte Hanks
08.2013 - 01.2014
Pool Technician
Balance And Flow Pool Service
04.2010 - Current
Loan Processor
Centrinex
03.2010 - 11.2012
Customer Service Representative
Checksmart Financial
11.2009 - 06.2010
Retail Sales Associate
Old Navy
01.2007 - 05.2008
Cna License
Mid America College of Health Sciences
High School Diploma -
Delasalle