Shante Adams
Marrero,LA
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
11
11
years of professional experience
Work History
Incoming Representative 2
HUMANA
05.2023 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Adhere to attendance policy.
- Receives calling about Humana Spending Account Card, Web, Authorization, Over The Counter (OTC) orders
- Experience in CRM Lighting, DIG, E-billing, Ehub, CAS
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Cancer Center Referral CSC
Tulane Hospital & Clinic
07.2021 - 05.2023
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Airport Security Guard
Elliott Security Solutions
07.2018 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Security Guard
Allied Universal
09.2016 - 07.2018
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Reservation Manager / Customer Service Representative
U-Haul
05.2015 - 09.2015
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
Customer Service Manager
Walmart
01.2014 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Team Leader / Customer Service Representative
Smoothie King
07.2013 - 04.2014
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Masters of Arts - Health Care Administration
University of Arizona Global
Tucson, AZ05.2025
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL06.2020
Bachelor of Arts - Health Care Administration
University of Arizona Global
Tucson, AZ05.2023
High School Diploma -
John Ehert High School
Marrero05.2011
Skills
- Proficient Microsoft Office: MS Excel; MS Outlook; MS Word; MS PowerPoint
- High Academic Honors Recognition / Awards: Honor Roll
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-9-CM, ICD-10-CM, HCPCS, CPT)
- ECW
- Meditech
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Timeline
Incoming Representative 2
HUMANA
05.2023 - Current
Cancer Center Referral CSC
Tulane Hospital & Clinic
07.2021 - 05.2023
Airport Security Guard
Elliott Security Solutions
07.2018 - 08.2020
Security Guard
Allied Universal
09.2016 - 07.2018
Reservation Manager / Customer Service Representative
U-Haul
05.2015 - 09.2015
Customer Service Manager
Walmart
01.2014 - 01.2015
Team Leader / Customer Service Representative
Smoothie King
07.2013 - 04.2014
Masters of Arts - Health Care Administration
University of Arizona Global
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Bachelor of Arts - Health Care Administration
University of Arizona Global
High School Diploma -
John Ehert High School
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