Shante Brooks
Philadelphia,PA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever/Cigna
Remote, Remote
11.2023 - Current
- Maintained strong call control and quickly worked through scripts to address problems.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Patient Care Assistant
Red Lion Homecare
Ardmore, PA
06.2021 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Responded quickly to emergency situations following established protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Patient Care Assistant
Blessings4Ever Home Care Agency
Philadelphia, PA
05.2019 - 06.2021
- Provided physical support to assist patients with bathing, dressing and toileting.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Education
Associate of Applied Science - Pharmaceutical Sciences
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2021
High School Diploma -
South Philadelphia High School
Philadelphia, PA06-2003
Skills
- Technical Troubleshooting
- Customer Satisfaction
- Product and Service Knowledge
- Eligibility Determination
- Call Handling
- Customer Service
- Resolving Issues
- Call Center Customer Service
- Call Control Skills
- Professional Phone Voice
- Answering Questions
- Inbound Phone Call Management
- Gathering Information
Timeline
Customer Service Representative
Foundever/Cigna
11.2023 - Current
Patient Care Assistant
Red Lion Homecare
06.2021 - Current
Patient Care Assistant
Blessings4Ever Home Care Agency
05.2019 - 06.2021
Associate of Applied Science - Pharmaceutical Sciences
Ultimate Medical Academy - Clearwater
High School Diploma -
South Philadelphia High School
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