Shante Ellis
Westerville
Summary
Compassionate and dependable professional with a background in customer service, communication, and support roles, complemented by hands-on experience assisting individuals with diverse needs. Skilled in behavior support, conflict resolution and providing individualized care in structured environments.
Overview
12
12
years of professional experience
Work History
Customer Solutions Specialist 3
Highlights for Children
02.2016 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- De-escalate concerns and resolve complex issues
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Developed training materials for new staff, fostering a culture of continuous learning.
Receptionist
Mai's Beauty Salon
12.2014 - 01.2016
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments using salon management software, optimizing daily operations and client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Trained new reception staff on operational protocols and customer service best practices, fostering a collaborative environment.
- Coordinated inventory management, assisting in tracking supplies to support uninterrupted salon operations.
- Developed strong relationships with clients through personalized communication and follow-up, boosting loyalty and repeat business.
Office Assistant
Parking Solutions, INC.
02.2014 - 11.2014
- Organized and maintained office supplies inventory to ensure operational efficiency.
- Processed incoming correspondence, prioritizing urgent matters for prompt attention.
- Assisted in developing filing systems to improve document retrieval accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted with hiring and onboarding
Education
Nursing/Early Childhood Education
Muskingum University
New Concord, OHCertification - Medical Assisting
Clark County Career Technology Center
Springfield, OH05-2011
High School Diploma -
Shawnee High School
Springfield, OH05-2011
Skills
- Goal setting and achievement
- Teamwork and collaboration
- Problem-solving
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Calm under pressure
- De-escalation techniques
- Time management
- Attention to detail
Timeline
Customer Solutions Specialist 3
Highlights for Children
02.2016 - Current
Receptionist
Mai's Beauty Salon
12.2014 - 01.2016
Office Assistant
Parking Solutions, INC.
02.2014 - 11.2014
Nursing/Early Childhood Education
Muskingum University
Certification - Medical Assisting
Clark County Career Technology Center
High School Diploma -
Shawnee High School