Summary
Overview
Work History
Education
Skills
Timeline
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Shante Heslop

Fort Lauderdale,FL

Summary

Dynamic sales professional with a proven track record at New Balance, adept in cash handling and customer service. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

New Balance
Fort Lauderdale, FL
06.2024 - Current
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Promoted special offers and discounts to encourage additional purchases.
  • Inspected purchased items for defects before handing them over to customers.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Cashier

Whole Food Market
Fort Lauderdale, FL
05.2023 - 06.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed opening and closing procedures
  • Performed other duties as assigned by management.

Sales Advisor

H&M Hennes & Mauritz
Fort Lauderdale, FL
01.2022 - 01.2023
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Operated register, handled cash and processed credit card transactions.
  • Replenished and arranged items to maintain appearance.
  • Identified customer needs and tailored solutions accordingly.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Identified customer needs by asking questions and advising on best solutions.

Cashier

Winn Dixie
Fort Lauderdale, Florida
01.2020 - 01.2021
  • Maximized sales profitability, growth, and account penetration in an assigned territory or market segment by effectively selling company's products and related services.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Dillard High School
Fort Lauderdale
06-2020

Skills

  • Cash Handling Proficiency
  • Highly Observant
  • Customer Service
  • Accountability
  • Trustworthy Reputation
  • Genuine Engagement
  • Teamwork and collaboration
  • Adaptability to Change
  • Sales profitability
  • Loss prevention
  • Strong Interpersonal Skills
  • Effective Telephone Communication
  • Product recommendations
  • Mentored New Team Members

Timeline

Retail Sales Associate

New Balance
06.2024 - Current

Cashier

Whole Food Market
05.2023 - 06.2024

Sales Advisor

H&M Hennes & Mauritz
01.2022 - 01.2023

Cashier

Winn Dixie
01.2020 - 01.2021

High School Diploma -

Dillard High School

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