Tianna Cain
El Paso,TX
Summary
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Five star smoke shop
06.2024 - Current
- Assisted customers in identifying suitable products based on needs.
- Educated customers about product features and benefits.
- Operated POS system for efficient transaction processing.
- Organized display cases and shelves to enhance product visibility.
- Ensured enjoyable customer experiences through attentive service.
Sales Associate
Love etc.
01.2024 - 03.2024
- Assisted customers with inquiries and concerns to enhance satisfaction.
- Sold store products to drive sales growth.
- Operated register and fax machine for efficient transaction processing.
- Trained new employees on product knowledge and equipment usage.
- Guided customers in product selection to improve shopping experience.
- Managed inventory levels to ensure optimal stock availability and organization.
- Analyzed customer feedback to identify service improvement opportunities.
- Collaborated with team members to achieve monthly sales targets.
Retail Sales Associate
Victoria's Secret
03.2023 - 09.2023
- Ensured customer satisfaction through attentive service and product knowledge.
- Conducted bra fittings by measuring customers to provide tailored solutions.
- Managed cash, card, and check transactions efficiently.
- Maintained store organization by stocking shelves and preparing shipments.
Cashier
Carlie C's IGA
06.2022 - 08.2022
- Operated register for cash, check, and credit card transactions with high accuracy.
- Assisted customers in completing purchases, locating items, and enrolling in rewards programs.
- Restocked and organized merchandise in front lanes to enhance shopping experience.
- Utilized POS system to enter orders, process payments, and issue receipts efficiently.
Sales Associate
Spirit Halloween
08.2021 - 11.2021
- Maintained organized racks and shelves to enhance store visual appeal and promote merchandise.
- Welcomed existing, new, and potential customers to create positive first impressions.
- Assisted customers in locating products while checking store system for inventory across locations.
- Answered inquiries regarding sizing, accessories, and proper care for merchandise.
- Resolved customer challenges by offering relevant products and services.
- Implemented up-selling strategies by recommending accessories and complementary items to increase revenue.
Cashier
Walmart
01.2021 - 07.2021
- Assisted customers with purchases, item location, and enrollment in reward programs.
- Addressed customer inquiries regarding store policies and resolved concerns.
- Processed payments and authorized transactions for guests efficiently.
- Maintained cash drawer with over $150 per shift, ensuring accuracy.
- Utilized POS system for order entry, payment processing, and receipt issuance.
- Monitored self-checkout systems, providing assistance when necessary.
Cashier
Taco Bell
05.2020 - 02.2021
- Adapted flexible schedule and accepted extra shifts to fulfill business requirements.
- Maintained hygiene standards by handling food and beverages while wearing gloves and a mask.
- Addressed customer inquiries regarding store policies and resolved concerns.
- Mentored new team members on proper operation of POS system.
Education
High school diploma - undefined
Westover High School
Fayetteville, NC05.2021
Skills
- Positive reinforcement techniques
- Customer service and support
- Team collaboration
- Effective communication
- Basic mathematics
- Retail sales strategies
- Organizational abilities
- English proficiency
- Problem solving skills
- Merchandising expertise
- Cash handling proficiency
- Point of sale systems
- Phone etiquette skills
- Sales techniques
- Upselling strategies
- Time management skills
- Video editing proficiency
- Childcare experience
- Computer literacy
- Search engine utilization
- Leadership capabilities
- POS
- Sales
Certification
- Driver's License March 2023 to March 2031
- Customer focus & orientation — Proficient December 2023 Responding to customer situations with sensitivity Full results: Proficient
- Early childhood development — Proficient August 2022 Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
- Building relationships for childcare providers — Proficient August 2022 Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
- Work style: Reliability — Proficient July 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Additional Information
- Honoree of English
- Honoree of Biology
- Honoree of civics
- Excelled in psychology.
Timeline
Retail Sales Associate
Five star smoke shop
06.2024 - Current
Sales Associate
Love etc.
01.2024 - 03.2024
Retail Sales Associate
Victoria's Secret
03.2023 - 09.2023
Cashier
Carlie C's IGA
06.2022 - 08.2022
Sales Associate
Spirit Halloween
08.2021 - 11.2021
Cashier
Walmart
01.2021 - 07.2021
Cashier
Taco Bell
05.2020 - 02.2021
High school diploma - undefined
Westover High School