Mercedez Cantrell
Summary
Professional with experience in customer assistance and retail operations, effectively enhancing shopping experiences through product selection and organized displays. Demonstrated ability to process transactions efficiently, contributing to reduced wait times and improved customer satisfaction. Collaborated with team members to implement promotional activities that increased customer engagement and product visibility. Maintained store appearance through diligent inventory management and cleaning practices, ensuring a welcoming environment for customers.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Retail Associate
Rue 21
Colerain
01.2023 - 02.2024
- Assisted customers in selecting merchandise, enhancing their shopping experience and contributing to increased sales volume.
- Maintained organized displays and ensured product availability, leading to improved store presentation and customer satisfaction.
- Processed transactions efficiently, reducing wait times and enhancing the overall checkout experience for customers.
- Collaborated with team members to execute promotional activities, resulting in increased customer engagement and product visibility.
- Operated cash register to process payments from customers.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Organized backroom storage areas for efficient access to merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Greater Ohio Virtual School
Mason , Ohio Some College (No Degree) - Business
Southern New Hampshire University
Hooksett, NHSkills
- Customer assistance
- Product selection
- Transaction processing
- Cash handling
- Inventory management
- Conflict resolution
- Team collaboration
- Customer engagement
- Customer welcome
- Cleaning and maintenance
- Structured activity planning
- Activity planning
- Recreational supervision
- Patience and empathy
- Developmental milestones
- Infant care
- Positive reinforcement techniques
- Creative lesson planning
- Parent-teacher collaboration
- Early childhood development
- Safety and supervision
- Activities planning
- Curriculum planning
- Age-appropriate activities
- Sanitation
- Child safety procedures
- Child supervision
Certification
- CPR
Timeline
Retail Associate
Rue 21
01.2023 - 02.2024
Greater Ohio Virtual School
Some College (No Degree) - Business
Southern New Hampshire University