Shante Johnson
Cincinnati,OH
Summary
Dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in implementing best practices in customer service, along with a strong ability to identify and explore innovative solutions tailored to diverse customer needs. Proven track record of fostering positive relationships and enhancing the overall customer experience. Committed to continuous improvement and adapting strategies to exceed expectations in a dynamic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aerospace Quality Inspector
Meyer Tool Inc.
01.2022 - 01.2025
- Thoroughly inspected parts for airplanes and turbines.
- Document any malfunctions to parts that fail testing procedures.
- Troubleshoot changes in million-dollar equipment.
- Inspected outbound shipments and conducted random sampling of product quality.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Monitored production operations for compliance with specifications and promptly reported defects.
Appointment Coordinator
Trihealth Central Scheduling Center
01.2021 - 01.2022
- Provided patient care through EPIC in non-clinical setting under the supervision of managers.
- Followed HIPPA privacy act and provide excellent customer service to patients.
- Scheduled medical appointments for patients and responded to urgent and emergent patient problems appropriately.
- Directed telephone calls to appropriate parties.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Certified Surgical Technologist
Good Samaritan Hospital
01.2018 - 01.2021
- Prepared patients, rooms and equipment for pending surgical procedures.
- Prepared and anticipate instrumentation, equipment and supplies for usage during procedures.
- Assisted surgeons by passing instruments and supplies.
- Collected, prepared and disposed of medical specimens.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
Administrative Assistant
Cincinnati State T&C college
01.2016 - 01.2017
- Managed correspondence between departments.
- Faxed records and other requests as needed.
- Scanned, verified and filed records for over three-hundred plus veterans students.
- Initiated, self-direction and adherence to work obligations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Associate of Science - Surgical Technology/Health Science Technology
Cincinnati State Technical And Community College
Cincinnati, OH05.2018
Skills
- Excel, Word and PowerPoint experience
- Test equipment operation
- Appointment scheduling
- Follow-up skills
- Strong interpersonal skills
- Equipment set up and operation
- Transporting patients
- Indirect patient care
Certification
Certified Surgical Technologist Certified- April 2018
Timeline
Aerospace Quality Inspector
Meyer Tool Inc.
01.2022 - 01.2025
Appointment Coordinator
Trihealth Central Scheduling Center
01.2021 - 01.2022
Certified Surgical Technologist
Good Samaritan Hospital
01.2018 - 01.2021
Administrative Assistant
Cincinnati State T&C college
01.2016 - 01.2017
Associate of Science - Surgical Technology/Health Science Technology
Cincinnati State Technical And Community College