Shante Jackson
New Castle,PA
Summary
Compassionate Certified Nursing Assistant is diligent about serving patients's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
All American Healthcare Services
Newark, NJ
07.2019 - Current
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted residents with bathing and dressing to promote personal hygiene.
Customer Service Representative
First National Bank Of Pennsylvania
Hermitage, Pennsylvania
12.2017 - 06.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Certified Nursing Assistant
Quality Life Services New Castle
New Castle, Pennsylvania
03.2013 - 11.2017
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
Education
Practical Nursing
Lenape Practical Nursing Program
Ford City, PA09-2024
High School Diploma -
New Castle Senior High School
New Castle, PA06-1998
Skills
- Patient Lifting
- Patient-focused care
- Direct Patient Care
- Electronic Charting
- Vital signs monitoring
- Medication Dispensing
Certification
CNA Certificate 12/2008-Current
BLS Certification
Timeline
Certified Nursing Assistant
All American Healthcare Services
07.2019 - Current
Customer Service Representative
First National Bank Of Pennsylvania
12.2017 - 06.2019
Certified Nursing Assistant
Quality Life Services New Castle
03.2013 - 11.2017
Practical Nursing
Lenape Practical Nursing Program
High School Diploma -
New Castle Senior High School
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