Shante Norris
Peoria,IL
Summary
Experienced compliance professional with strengths in regulatory compliance, audit documentation, and compliance auditing. Skilled in tracking training records, preparing regulatory review files, and maintaining organized records to support accurate reporting and timely compliance.
Overview
22
22
years of professional experience
Work History
Compliance Specialist
Children's Home
Peoria, IL
04.2024 - Current
- Tracked staff training records and credential renewals to ensure compliance with regulatory standards.
- Coordinated background check files for employees and volunteers to support hiring compliance.
- Maintained case files and supporting records for internal compliance reviews, facilitating regulatory adherence.
- Directed preparation of audit, inspection, and regulatory review documentation.
Certified Nursing Assistant
Carle Health Methodist
Peoria, Illinois
09.2023 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs and communicated significant changes to Carle Health nursing staff to ensure timely interventions.
- Responded promptly to patient requests and supported bedside comfort measures.
- Answered call lights promptly and responded to patient needs accordingly.
- Communicated patient concerns clearly to nurses and care team members.
- Observed and reported unusual symptoms and changes to charge nurse.
- Ensured residents received hydration and nutrition to support their health.
- Maintained clean patient rooms and followed Carle Health infection control standards.
- Transported patients safely between Methodist units, procedures, and therapy areas.
- Assessed physical, emotional, and symptomatic changes in patient conditions, facilitating timely care interventions as needed.
Safety Companion
OSF Saint Francis
Peoria, Illinois
08.2022 - 09.2023
- Monitored patients continuously to ensure safety and executed timely interventions.
- Identify potential hazards and report concerns to healthcare team promptly.
- Collaborate with team members to enhance patient care and safety protocols.
- Maintained bedside observation and followed fall precaution protocols.
- Responded to call lights and alerted nursing staff immediately.
- Recorded patient activities and safety concerns in charting systems to maintain accurate and comprehensive patient records.
1:1 Behavioral Attendant
District 150
Peoria, Illinois
03.2018 - 08.2023
- Accompanied the student to all classes, including lunch, gym, art, and music, to assist with behavioral and academic tasks.
- Supported student with academic tasks in the classroom, including writing, math, and social skill development.
- Coordinated with educators to create individualized behavior support plans, addressing specific student needs.
- Applied behavior management techniques to foster positive student interactions and enhance classroom environment.
- Monitored student safety throughout hallways, cafeterias, and common areas.
Crew Member
McDonalds on Western
Peoria, IL
10.2017 - 05.2018
- Delivered exceptional service by greeting customers and addressing their needs promptly.
- Assisted team members during busy rush periods to enhance overall service efficiency.
- Operated cash register and handled payment transactions accurately.
- Restocked packaging materials, ensuring uninterrupted service during peak hours.
- Maintained cleanliness of dining area and kitchen, creating a hygienic environment for customers and staff.
Customer Service Representative
HGS
Peoria Heights, Illinois
10.2015 - 03.2018
- Delivered professional communication via phone, chat, and email, enhancing customer experience and trust.
- Facilitated customer inquiries regarding order status, account changes, and payment questions to ensure satisfaction.
- Resolved billing, account, and service issues using customer service scripts.
Sales Associate
Khol's
Peoria, Illinois
11.2009 - 12.2009
- Operated register, processing cash and credit transactions to ensure smooth checkout experience.
- Organized and maintained product displays to create a visually appealing shopping environment.
- Sorted and arranged clothing in fitting rooms to improve customer convenience. and returned items to proper departments
Hostess/Server
Red Lobster
Peoria, Illinois
08.2007 - 05.2009
- Seated parties while managing waitlist and reservation order to ensure timely service.
- Presented menus and described Red Lobster seafood specials to guests.
- Cleared tables and reset dining areas, preparing for incoming guests to enhance dining experience.
- Trained new employees on operational procedures to ensure consistent service quality.
- Stocked restroom supplies and maintained lobby area for guest satisfaction.
Assembly Line Worker
Sc2
East Peoria, Illinois
06.2008 - 09.2008
- Operated assembly line equipment to ensure efficient production flow in Sc2 manufacturing areas.
- Inspected parts for quality, promptly reporting defects to maintain high standards.
- Executed tasks efficiently under tight deadlines and efficiently while maintaining high standards of quality control.
- Adhered to safety rules and workplace procedures to promote a safe working environment.
Hostess
Bob Evans
Peoria, Illinois
02.2006 - 04.2006
- Welcomed guests warmly, ensuring a positive first impression upon arrival.
- Seated guests promptly, enhancing overall dining experience through efficient service and customer comfort.
- Coordinated reservation bookings to support smooth service operations. and guest inquiries for Bob Evans, ensuring smooth communication and service flow.
- Distributed menus and directed guests to dining room, lobby, or restrooms.
- Monitored dining area cleanliness, contributing to a welcoming atmosphere for guests.
Crew Member
McDonald's in Bartonville
Bartonville, IL
09.2005 - 02.2006
- Took orders from patrons and accurately input selections into store computer system to enhance order processing
- Operated cash register and processed customer payments accurately
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with teammates to streamline service during peak hours and effectively share task coverage
- Restocked ingredients, packaging, and front-line supplies to ensure smooth operations
- Cleaned workstations, dining areas, and equipment
Crew Member
McDonald's on Monroe
Peoria, Illinois
04.2005 - 08.2005
- Greeted guests and provided friendly service at counter to enhance customer experience
- Operated cash register and processed customer payments accurately
- Collaborated with teammates during rush periods to maintain operations and meet customer demands
- Ensured a welcoming atmosphere by keeping restaurant lobby tidy, front counter and restrooms neat and clean throughout shift.
- Restocked ingredients and packaging to ensure efficient service flow
Education
High School Diploma -
Adult Education On Moss Ave
Peoria, IL05-2009
Skills
- Regulatory compliance
- Audit documentation
- Compliance auditing
- Risk assessment
- Case management
- Policy administration
- Work well under pressure
- Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success
- Regulatory reporting
Timeline
Compliance Specialist
Children's Home
04.2024 - Current
Certified Nursing Assistant
Carle Health Methodist
09.2023 - Current
Safety Companion
OSF Saint Francis
08.2022 - 09.2023
1:1 Behavioral Attendant
District 150
03.2018 - 08.2023
Crew Member
McDonalds on Western
10.2017 - 05.2018
Customer Service Representative
HGS
10.2015 - 03.2018
Sales Associate
Khol's
11.2009 - 12.2009
Assembly Line Worker
Sc2
06.2008 - 09.2008
Hostess/Server
Red Lobster
08.2007 - 05.2009
Hostess
Bob Evans
02.2006 - 04.2006
Crew Member
McDonald's in Bartonville
09.2005 - 02.2006
Crew Member
McDonald's on Monroe
04.2005 - 08.2005
High School Diploma -
Adult Education On Moss Ave