Shante Saunders
Gwinhurst Cir. Sacramento,California
Summary
Detail oriented office administrative management. Prioritize projects and multitask effectively to achieve project goals. Skilled in working under pressure and adapting to new situations to achieve project goals.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
Sacramento, CA
12.2018 - Current
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Provided follow-through on all calls with confirmations and communication of requested information.
Club Coordinator
Flex Fitness
Sacramento, CA
11.2013 - 03.2018
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided information regarding memberships and accounts receivables.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Sales Associate
Torrid
Sacramento, CA
10.2011 - 08.2013
- Opened and closed cash registers while making sure they balanced out at the end of the day
- Maintained knowledge of current sales, promotions, policies, and exchanges
- Placed special orders, inventory stock, and requisition new stock
- I provided exceptional customer service as well as watched for and recognized security risks and thefts, and knew how to prevent or handle these situations
- Prepared merchandise for sales floor by pricing or tagging
Client Services Coordinator
H&R BLOCK
SACRAMENTO, CA
01.2007 - 04.2011
- Managed department call high volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
- Skillfully performed administrative duties, received payment and recorded receipts for services provided
- Effectively collected, count, and disburse money, and completed banking transactions
- Organized inventory, performed bookkeeping procedures, ordered materials and supplies
- Provided excellent customer service by listening and resolved complaints from customers as well as the public.
- Recorded actions taken, issues resolved and relayed information to effectively manage customer accounts.
Education
Phlebotomy
Regional Occupational Program
Sacramento, CA04.2013
High School Diploma -
Rio Cazadero High School
Sacramento, CA06.2004
Skills
- Delegation and Work Assignment
- Decision Making
- Team Management and Supervision
- Coaching and Mentoring
- Schedule Coordination
- Complex Problem Solving
- Customer Service Management
- Multitasking and Prioritization
Timeline
Customer Service Agent
Alaska Airlines
12.2018 - Current
Club Coordinator
Flex Fitness
11.2013 - 03.2018
Sales Associate
Torrid
10.2011 - 08.2013
Client Services Coordinator
H&R BLOCK
01.2007 - 04.2011
Phlebotomy
Regional Occupational Program
High School Diploma -
Rio Cazadero High School