Sahil Dalvi
Doha
Summary
To work in a dynamic and challenging Environment that utilize My knowledge and Education Contribute to be the overall Growth and profitability of the company through application of analytical and technical Skill. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE AGENT
Qatar airways Qatar aviation services
09.2022 - Current
- Maintained comprehensive knowledge of active flight schedules for accurately informing passengers
- Greeted passengers to instill travel comfortability and service receptiveness
- Provided boarded and disembarked assistance to passengers needing special assistance
- Followed airline regulations by weighing luggage on scales and properly charging customers
- Provided excellent customer service by assisting customers with questions, flight changes and luggage issues
- Supported customer satisfaction and procedure seamlessness by assisting in concourse operation
- Examined passenger documentation to determine destinations and to assign boarding passes
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Resolved problems with stressed, anxious and irritable customers by speaking kindly and providing important information.
SALES EXECUTIVE
Gansons heat transfer
01.2022 - 09.2022
- Maintained strong relationships with key customers and stakeholders
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Greeted customers and ascertained what each customer wanted and needed
- Addressed customer questions and concerns regarding prices and product use.
Education
BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY -
University of Mumbai
10.2020
BRIDGE COURSE IN A.D.M.S. IN INFORMATION TECHNOLOGY -
D.B.J College Chiplun
05.2018
H.S.C. IN SCIENCE -
Kokan Divisional Board
02.2017
MS-CIT -
M.S.B.T.E.
07.2015
SCHOOL -
Kokan Divisional Board
03.2015
Skills
- Microsoft office Suite
- Excellent Verbal and Written Communication Skills
- Problem Solving
- Regulatory Compliance
- Handling Multiple Airline System
- Segmentation and Assignment of Work
Languages
English
Hindi
Marathi
Arabic
Extracurricular Activities
Reading Books, Meeting with new people
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
SAHIL MOHAMMAD HANIF DALVI
Timeline
CUSTOMER SERVICE AGENT
Qatar airways Qatar aviation services
09.2022 - Current
SALES EXECUTIVE
Gansons heat transfer
01.2022 - 09.2022
BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY -
University of Mumbai
BRIDGE COURSE IN A.D.M.S. IN INFORMATION TECHNOLOGY -
D.B.J College Chiplun
H.S.C. IN SCIENCE -
Kokan Divisional Board
MS-CIT -
M.S.B.T.E.
SCHOOL -
Kokan Divisional Board
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