Edward Enriquez
Head of Department - Aviation
Doha,Qatar
Summary
Organized and dependable aviation department head with 23+ years of successfully managing multiple priorities with a positive attitude and proven results.
Overview
23
23
years of professional experience
Work History
Head of Cabin Appearance
Qatar Aviation Services / Qatar Airways
2019.06 - Current
- Manage department of 1200+ employees
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
Corporate Training and Compliance Manager
Huntleigh USA
2018.10 - 2019.06
- Responsible for 30 stations throughout the United States.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Conducted quarterly audits of environmental management compliance.
- Publicized health and safety program requirements and mentored employees on critical nature of compliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
General Manager
ABM Aviation
2017.04 - 2018.10
- Oversaw a department of 800+ employees.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Senior General Manager
Prime Flight Aviation
2013.07 - 2017.03
- Oversaw several different work forces, ranging in size from 60 to 500 employees.
- Supervised employees for exceptional airline operations, customer retention and positive brand experiences.
- Maintained quality through training and coaching during daily activities.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
Transportation Security Officer
Department Of Homeland Security, TSA
2011.05 - 2012.09
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Screened passengers by verifying ID's and boarding passes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Conducted regular patrols of key areas to spot and control security concerns.
Project Management Coordinator
County Of El Paso
2009.01 - 2011.12
- Oversaw an outreach and mentoring grant of $1.2 million over a 3-year period.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
Ramp Supervisor
Frontier Airlines
2007.06 - 2009.09
- Created load plans and performed calculations to prepare for assigned flights.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork, and submitted information for team payroll.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Stocked aircraft cabins with necessary equipment and supplies.
- Coordinated ground crew activities to complete objectives on schedule.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Deiced aircraft before takeoff for safety during inclement weather.
- Guided aircraft into and out of parking positions using hand signals.
Lead Ramp Agent
US Airways
2000.08 - 2007.06
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 300 daily flights.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
- Deiced aircraft before takeoff for safety during inclement weather.
Education
High School Diploma -
Eastwood High School
El Paso, TX05.1995
Skills
- Remote Office Availability
- Computer Skills
- Supervision and Leadership
- Data Management
- Task Prioritization
- Active Listening
- Teamwork and Collaboration
- PPE Use
- Verbal Communication
- Relationship Building
- Problem Resolution
- MS Office
- Microsoft Office
- Public Speaking
- Cultural Awareness
- Excellent Communication
- Professional appearance
- Profitability understanding
Accomplishments
In 4-years led Qatar Airways Cabin Appearance from #9 to #3 in the global Skytrax Awards. The only Middle East carrier in the top 10.
Led Qatar Airways implementation of Honeywell's UVC aircraft disinfection program during Corona Virus outbreak. Awarded Ground Handlers International (GHI) Innovation Award.
Currently leading a transition of Aircraft Exterior Washing, Cabin Shampooing and Interior Upholstery from Qatar Airways to Qatar Aviation Services.
Affiliations
Knights of Columbus - Past Grand Knight
Languages
English
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Timeline
Head of Cabin Appearance
Qatar Aviation Services / Qatar Airways
2019.06 - Current
Corporate Training and Compliance Manager
Huntleigh USA
2018.10 - 2019.06
General Manager
ABM Aviation
2017.04 - 2018.10
Senior General Manager
Prime Flight Aviation
2013.07 - 2017.03
Transportation Security Officer
Department Of Homeland Security, TSA
2011.05 - 2012.09
Project Management Coordinator
County Of El Paso
2009.01 - 2011.12
Ramp Supervisor
Frontier Airlines
2007.06 - 2009.09
Lead Ramp Agent
US Airways
2000.08 - 2007.06
High School Diploma -
Eastwood High School
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