Shante Wright
East Orange,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail and Transportation industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Station Agent
Metropolitan Transportation Authority
07.2019 - Current
- Prepared customer fare cards, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Observed, reported and redirected emergencies and overall station conditions to their respective source.
- Entered data into stations department database for import and export of inventory and fare reports.
Window Clerk
United States Postal Service, USPS
12.2012 - 07.2019
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Operated cash register to record transactions accurately and efficiently.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Associate in Information Technologies - Information Technology
Southern New Hampshire University
Hooksett, NH06.2024
High School Diploma -
John W. North High School
Riverside, CA06.2009
Skills
- Active Listening
- Pay Attention to Detail
- Independent
- Patience
- Database Systems
- Critical Thinking
- Problem Solving
- Empathetic
Certification
Technical Support Fundamentals, Google IT Support Professional Certificate - 05/29/2023 EDT
Timeline
Station Agent
Metropolitan Transportation Authority
07.2019 - Current
Window Clerk
United States Postal Service, USPS
12.2012 - 07.2019
Associate in Information Technologies - Information Technology
Southern New Hampshire University
High School Diploma -
John W. North High School