Summary
Work History
Education
Skills
Hobbies
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Starlett Tillman

Datal Entry / Customer Service / Station Agent

Summary

Motivated professional offering proficiency in data entry, combined with strong problem solving and analytical thinking skills.

Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Excellent mediation and troubleshooting abilities.

Seeking remote employment.

Work History

Station Agent

MTA New York City Transit Authority
New York, NY
12.1992 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Solved problems and handled customer concerns.
  • Maintained and processed invoices, deposits and money logs.
  • Reported financial data and updated financial records in ledgers and journals.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Ability to work well under pressure in high volume environments.

Secretary to Assistant Director

TWU Local 100/ NYCT Training And Upgrading Fund
New York, NY
03.2008 - 01.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Union Representative/Executive Board Member/Hearing Officer

TWU Local 100
New York, NY
01.2005 - 12.2009
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Educated Members on contract procedures, administration and interpretation.
  • Processed payments and applied to Members balance.
  • Developed and maintained courteous and effective working relationship with management.

Timekeeper

MTA New York City Transit Authority
New York , NY
02.1998 - 05.2000
  • Managed payroll data entry and processing for over 1000 employees to comply with predetermined company guidelines.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments.

Title Clerk

Chase Auto Finance
New Hyde Park, NY
03.1989 - 11.1991
  • Data Entry; entered title and vehicle information into database.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Contacted New York Motor Vehicle Department to determine status of pending titles.
  • Retrieved title from clients.

Education

86 College Credits - Health And Wellness

Ashford University
San Diego, CA
06.2023

Skills

  • Data entry
  • Microsoft Office
  • Figures Calculations
  • Typing / Scanning
  • Advocate
  • Active Listening
  • Conflict Resolution and Mediation
  • Troubleshooting / Reading Comprehension
  • Complex Problem-Solving
  • Critical Thinking

Hobbies

Published Children's book Author;

All Pennies Add Up

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Starlett TillmanDatal Entry / Customer Service / Station Agent