Michelle Henry
Riverview,US
Summary
Dynamic professional with a proven track record at Amerijet International Airlines, excelling in customer service and cargo management. Skilled in data entry and effective communication, I consistently enhance customer satisfaction while ensuring compliance with security standards. My attention to detail and time management strategies drive operational efficiency and service excellence.
Overview
20
20
years of professional experience
Work History
STATION AGENT
Amerijet International Airlines
05.2022 - 01.2025
- Delivered exceptional service to customers, efficiently resolving inquiries.
- Coordinated cargo loading and unloading, optimizing space and weight distribution for efficiency.
- Maintained accurate records of cargo shipments for regulatory compliance and tracking.
CUSTOMER SERVICE REPRESENTATIVE
Mammoth Tech Inc
Defiance, Ohio
04.2021 - 03.2022
- Addressed customer concerns through email, phone, and live chat, ensuring swift and effective resolution to enhance customer satisfaction.
- Managed compensation processes for customers, maintaining a balanced approach to service recovery and customer retention.
AVIATION SECURITY OFFICER
Antigua & Barbuda Airport Authority
St John's, Antigua & Barbuda
02.2005 - 12.2011
- Scheduled training and prepared training materials for the Training Unit.
- Executed passenger and baggage screening procedures to maintain compliance with aviation security standards.
- Assisted with office administration tasks, supporting the efficient operation of security services.
Education
HIGH SCHOOL DIPLOMA -
Princess Margaret Secondary School
Antigua & Barbuda06.2000
Skills
- Data entry and management
- Customer service excellence
- Security operations oversight
- Microsoft Office proficiency
- Time management strategies
- Effective communication skills
- Forklift operator
- Computer literacy
- Attention to detail
- Station cleanliness
Additional Information - Achievement
Certificate of Achievement for outstanding job performance (2010). Conducted comprehensive foot and mobile patrols to ensure the security and integrity of airport perimeters and restricted areas.
Timeline
STATION AGENT
Amerijet International Airlines
05.2022 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
Mammoth Tech Inc
04.2021 - 03.2022
AVIATION SECURITY OFFICER
Antigua & Barbuda Airport Authority
02.2005 - 12.2011
HIGH SCHOOL DIPLOMA -
Princess Margaret Secondary School