Brenda Ashley
Tampa
Summary
Dedicated Customer Service & Technical Support Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor, and strong record of success in resolving customer concerns with first call.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Remote Insurance Agent
Enhance Health
02.2022 - 12.2024
- Navigated multiple computer systems and utilized search tools to find information
- Set up customer accounts in system and updated details to reflect current information
- Determined charges for services requested, collected deposits and payments, or arranged for billing
- Managed large volume of daily calls while maintaining high customer satisfaction rate
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
- Utilized CRM software to manage client relationships.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Help Desk Support Specialist
Wipro
12.2019 - 01.2022
- Installed and configured software applications according to customer needs
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Resolved customer issues by troubleshooting software and hardware problems
- Provided remote technical support to clients using various communication channels
- Monitored live chat support queues while providing real-time assistance to clients
- Answered inbound calls to handle various concerns, set appointments and close sales
- Managed customer calls efficiently in fast-paced call center environment
Education
High school diploma -
Thomas Jefferson High School
Tampa, FL05.2019
Skills
- CRM Software
- Ticket management
- Account Management
- Inbound calls
- Outbound sales
- Telecommunication
- Data entry
- Phone etiquette
- Microsoft Office
- Time Management
- Call Center Experience
- Problem-solving
- Remote support
- Customer service
- CRM software
Certification
- 2-40 Health Insurance License
- FFM Certification
- Insurance Producer License
Work authorization
Authorized to work in the US for any employer
Timeline
Remote Insurance Agent
Enhance Health
02.2022 - 12.2024
Help Desk Support Specialist
Wipro
12.2019 - 01.2022
- 2-40 Health Insurance License
- FFM Certification
- Insurance Producer License
High school diploma -
Thomas Jefferson High School
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