DOLORES LEWIS
Saint Charles
Overview
16
16
years of professional experience
Work History
REMOTE INSURANCE AGENT
Enterprise Mobility
Saint Louis
02.2011 - 09.2025
- Documented customer interactions and feedback for continuous improvement initiatives.
- Assisted customers with inquiries and resolved issues through effective communication.
- Conducted follow-up communications to ensure customer satisfaction and issue resolution.
- Maintained knowledge of product updates and services to enhance customer assistance efforts.
- Followed up with customers after resolution of their inquiry to ensure satisfaction.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Provided feedback on existing processes and suggested improvements where necessary.
- Interpreted customer needs and provided appropriate solutions in an efficient manner.
- Provided guidance to junior members of the team regarding best practices for handling queries.
- Developed knowledge base articles for common support requests to be used as reference material.
- Analyzed system logs and identified potential areas of improvement or optimization opportunities.
- Generated reports on daily activities including number of tickets handled, response time.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
- Participated in team meetings and training sessions related to customer service topics.
- Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
- Documented customer interactions and contact information into company database.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
NIGHT AUDITOR
HOLIDAY INN EARTH CITY
EARTH CITY
07.2009 - 02.2011
- Managed nightly financial audits and reconciled all transactions.
- Processed guest check-ins and check-outs during overnight shifts.
- Coordinated with security to ensure guest safety and property security.
- Responded to guest inquiries and resolved issues promptly.
- Generated detailed reports on occupancy, revenue, and expenses.
- Maintained accurate records of cash, checks, and credit card transactions.
- Collaborated with housekeeping to ensure room readiness for guests.
- Assisted in training new night audit staff on procedures and policies.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Reported any discrepancies immediately upon discovering them.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
Education
Associate of Arts - Accounting
SANFORD BROWN COLLEGE
ST CHARLES, MO05-1997
Some College (No Degree) - Human Resources Development
Lindenwood University
Saint Charles, MOSkills
- Financial analysis
- Customer relationship management
- Product knowledge
- Compliance regulations
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Customer engagement
- Customer follow-up
- Financial analysis software
- Operations management
- Customer service
Additional Information
300 Cortes Court
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Timeline
REMOTE INSURANCE AGENT
Enterprise Mobility
02.2011 - 09.2025
NIGHT AUDITOR
HOLIDAY INN EARTH CITY
07.2009 - 02.2011
Associate of Arts - Accounting
SANFORD BROWN COLLEGE
Some College (No Degree) - Human Resources Development
Lindenwood University