Joseph Kongquee
Tampa,FL
Summary
To obtain a position where my skills can be utilized to benefit your company. Dear Prospective Employer: Your ad caught my attention as I prepare to begin my professional career upon this opportunity. During my experience working various fields, I acquired strong leadership and interpersonal skills. I am now able to think quickly in emergency situations and in those requiring quick assessment of many factors in order to make appropriate decisions. I am eager to begin my professional career and I know that I would be an asset to your company.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Senior Healthcare Direct
07.2023 - 11.2024
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Responded to customer inquiries and problems to promote great service.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Pool Technician
Pool Troopers
05.2022 - 06.2023
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
Field Technician
Spectrum
08.2021 - 03.2022
- Educated customers about company's products and services to present service upgrade opportunities.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Gathered information and reports, escalating product concerns to field services management.
Electrician Apprentice
Rams RPG
11.2019 - 03.2021
- Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered required tools and equipment for each task to increase efficiency.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Transported required supplies and employees from headquarters to job site using company vehicles.
- Measured and prepared supplies for electrical tasks.
Lawn Care Specialist
TRUGREEN
03.2019 - 11.2019
- Used hand-held tools to maintain green spaces.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Canvassed areas door-to-door to build connections and bring in new business.
- Treated lawns with chemical applications to improve appearance and health.
- Applied weed and pest control chemicals to protect customer lawns.
- Relayed new customer opportunities to management to follow up with sales.
Bakery Clerk
Sprouts Farmers Market
03.2017 - 04.2017
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Provided excellent customer service to foster satisfaction and loyalty.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
Driver Helper Seasonal
UPS
12.2016 - 01.2017
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Used digital database to keep records of units and stock moved.
- Mapped routes and specific locations using local road knowledge and GPS software.
- Used scanners to track parcel information, condition or receipt.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Inspected goods and checked for damage before deliveries.
Deli Clerk
Publix
12.2012 - 12.2015
- Responded to customer questions regarding product availability.
- Offered samples to promote and upsell specials.
- Informed customers of deli specials to increase profits.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Directed patrons to restrooms and other amenities within facility.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Organized ingredients and restocked supplies to prepare for busy periods.
Laborer
City Of Fredericksburg
08.2012 - 11.2012
- City of Fredericksburg Parks and Maintenance
- Operated and maintained a variety of equipment including hand and power tools.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Completed variety of physical labor tasks.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Understood and followed oral and written directions.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Education
Electrical Apprentice Certification - Electrical Equipment Installation And Repair
Earle C. Clements Job Corps Academy
Morganfield, KY10.2016
GED -
Gary Adult School
Tampa, FL10.2011
Skills
- Troubleshooting and Diagnostics
- Estimating Abilities
- Customer Service
- Organizational Skills
- People Skills
- Good Work Ethic
- PPE Use
- Conflict Resolution
- Critical Thinking
- Reliable & Trustworthy
- Active Listening
- Friendly, Positive Attitude
- Computer Skills
- Basic Math
- Data Management
- Insurance Sales Strategy
- Service-Oriented
- Time Management
- Verbal and Written Communication
- CRM Software
- Policy Changes
- Financial Needs Assessment
- Insurance Coverage Verification
- Policy Feature Explanations
- Health Insurance Sales
- Insurance Eligibility
- Call Center Customer Service
- Data Entry
- HIPAA Compliance
Affiliations
Electrical Skills Able to install wires into cable boxes, install lights, do conduit bending, knowledge of PPE’s, knowledgeable of three way - four-way receptacles, familiar with safety while working in public spaces. Able to identify electrical hazards and how to avoid or minimize them in the workplace, OSHA 10, Ramset Power Tools, Gastite, NCCER Core, Green Energy Environment, Telecommunication, Electrical 1 Certificate.
Timeline
Licensed Insurance Agent
Senior Healthcare Direct
07.2023 - 11.2024
Pool Technician
Pool Troopers
05.2022 - 06.2023
Field Technician
Spectrum
08.2021 - 03.2022
Electrician Apprentice
Rams RPG
11.2019 - 03.2021
Lawn Care Specialist
TRUGREEN
03.2019 - 11.2019
Bakery Clerk
Sprouts Farmers Market
03.2017 - 04.2017
Driver Helper Seasonal
UPS
12.2016 - 01.2017
Deli Clerk
Publix
12.2012 - 12.2015
Laborer
City Of Fredericksburg
08.2012 - 11.2012
Electrical Apprentice Certification - Electrical Equipment Installation And Repair
Earle C. Clements Job Corps Academy
GED -
Gary Adult School
Similar Profiles
Carin Joy SimmermanCarin Joy Simmerman
Independent Sales Agent at R.S Senior SolutionsIndependent Sales Agent at R.S Senior Solutions
Dennico CreweDennico Crewe
Sales Manager at Senior Health Care DirectSales Manager at Senior Health Care Direct
Abiodun AdedotunAbiodun Adedotun
Chartered Physiotherapist at HealthCare DirectChartered Physiotherapist at HealthCare Direct