Summary
Overview
Work History
Education
Skills
Bsc
Pass
Rdos
Computerskillscertifications
Certification
Timeline
Generic

Marlo Ward

Brooklyn,NY

Summary

Experienced professional seeking a position in a company to utilize and develop skills. Committed to becoming an integral part of the organization and contributing to its success through expertise and professional growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Station Agent

MTA NYC Transit
01.2022 - Current
  • Professional customer service: Resolving customers questions and concerns
  • Providing information on travel and various fare options
  • Data Entry: utilizing BT and iPad to issue Temporary Reduce Fare Metro Cards
  • Emergency and Safety Assistance: Assisting with emergency evacuations, requesting Police and or medical assistance when needed
  • Report any issues regarding safety

Operations Associate Assistant Manager

Citi Bike
01.2020 - 01.2022
  • Managing multiple employees of the Tech department at the start and end of their shifts
  • Knowledge of policies
  • Coaching and training new hires and current employees
  • Record keeping of employees, including checking timesheets and ensuring accuracy in various systems, resolving pay and benefits issues with HR, managing employees’ personnel files, and writing up and issuing corrective actions to employees who fail to follow procedures

Call Center Representative

NYC Bike Share LLC
01.2013 - 01.2014
  • Perform data entry services for the company regarding customer information and call logs
  • Answered telephone inquiries on products, and services
  • Resolved problems of clients

Relationship Banker

Capital One Bank
01.2008 - 01.2012
  • Promote and sell banking products, provide customer service assistance, and achieve banking office goals
  • Responsible for ensuring compliance with all policies and procedures affecting the daily operations

Education

BSC -

South University
01.2007

Skills

  • Microsoft 365
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Payroll Data Entry
  • Timekeeping
  • Day Force
  • Management Experience

Bsc

1280619

Pass

934101

Rdos

Thursday & Friday

Computerskillscertifications

  • Microsoft 365
  • MS Word
  • MS Excel
  • MS Power Point
  • Payroll Data Entry and Timekeeping Day Force
  • Thirteen years of management experience

Certification

A + Certifications

Timeline

Station Agent

MTA NYC Transit
01.2022 - Current

Operations Associate Assistant Manager

Citi Bike
01.2020 - 01.2022

Call Center Representative

NYC Bike Share LLC
01.2013 - 01.2014

Relationship Banker

Capital One Bank
01.2008 - 01.2012

BSC -

South University

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Marlo Ward