LAKEISHA DAVIS
The Bronx,NY
Summary
Dedicated professional with extensive experience in customer service and administrative support. Proven ability to manage multiple tasks efficiently in high-pressure environments. Strong communicator with exceptional phone handling skills and a commitment to delivering outstanding service.
Overview
8
8
years of professional experience
Work History
Station Agent
Mta New York City Transit
Manhattan, New York
07.2020 - 05.2025
- Monitored train schedules and communicated delays to passengers, minimizing inconvenience.
- Coordinated with train operators to facilitate smooth boarding and alighting processes.
- Assisted passengers with ticket purchases and service inquiries, enhancing the travel experience.
- Resolved customer complaints while maintaining high satisfaction levels among travelers.
- Collaborated with team members to optimize station operations and create a welcoming atmosphere.
- Responded promptly to emergencies, adhering to established safety protocols.
Clerical Assistant
NYC Health + Hospitals -Jacobi Hospital
The Bronx, New York
03.2017 - 06.2020
- Maintained accurate patient records utilizing electronic health record systems.
- Scheduled and managed patient appointments to optimize efficiency.
- Handled front desk inquiries, providing crucial information to patients and visitors.
- Coordinated department head meetings by preparing agendas and recording minutes.
- Trained new clerical staff on hospital policies and compliance procedures.
- Organized files and developed spreadsheets to streamline workflow processes.
Education
High School Diploma -
St. Raymond Academy For Girls
New York, NY06-1999
Skills
- Ticket transactions and station operations
- Train scheduling and emergency response
- Records accuracy and data entry
- Office administration and record keeping
- Attention to detail and problem solving
- Time management and team collaboration
- Effective communication and conflict resolution
- Customer service and detail orientation
Timeline
Station Agent
Mta New York City Transit
07.2020 - 05.2025
Clerical Assistant
NYC Health + Hospitals -Jacobi Hospital
03.2017 - 06.2020
High School Diploma -
St. Raymond Academy For Girls