Shantee Gill
Portland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Urban League of Portland
06.2021 - Current
- Provide supportive services in a culturally-responsive, non-judgmental manner using a strengths-based framework of assertive engagement
- Coordinate intake and individualized needs assessment for community members
- Work with participants to develop short and long term goals that address barriers to obtain services/housing
- Monitor and evaluate each participant's progression towards their goals, and develop modifications to the plan as necessary
- Provide information, 'hands-on' referrals, linkages, and personal advocacy to assist participants in accessing services and resources
- Directly assist participants with obtaining necessary documents and services such as identification card, birth certificate, social security income, and disability income
Customer Service Representative/Call Center
AnswerNet
12.2016 - 06.2021
- Answering service that directs callers to the right person
- We send messages out to company's or people after hours
- Prepare messages, invoices, and other services to company's in a timely manner
- I'm also currently dispatching
Environmental Services Housekeeper
Providence Park
01.2013 - 11.2015
- Provision of food, lodging, protection, supervision, and household services and also includes the provision of personal care, household and living skills, medication assistance and assistance safeguarding cash resources
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Documented and reported necessary facility and building repairs observed.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Associate of Applied Science - Criminal Justice/Juvenile Certificate
Portland Community College
Portland, OR01.2008
Skills
- Social Work
- Case Management
- Computer skills
- Attention to detail
- Employee motivation
- Goal oriented
- Team building
- Task delegation
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Highlightsofqualifications
- Over 10 year's customer service experience
- Skillfully type 50 WPM with excellent proofreading
- Ten-Key by touch, meticulous while working with numbers
- Good writing, Business English, and Selling skills
- Always maintain a positive, optimistic attitude
- Ability to communicate effectively with difficult people
- Skilled with Microsoft, Excel, and Word processing
- Proficient with basic office equipment, including fax and photocopy
- Good organizational, time management, customer service and problem-solving skills
Timeline
Supervisor
Urban League of Portland
06.2021 - Current
Customer Service Representative/Call Center
AnswerNet
12.2016 - 06.2021
Environmental Services Housekeeper
Providence Park
01.2013 - 11.2015
Associate of Applied Science - Criminal Justice/Juvenile Certificate
Portland Community College
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