Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Shantel Bartley-Garcia

Acworth,GA

Summary

Sharp, resourceful professional with 30+ years of experience driving strategic development and enhancing product visibility across private, public, and non-profit sectors. A critical thinker and problem solver who consistently increases productivity, efficiency, and revenue through effective procedures. Highly competitive, influential, and articulate with a track record of overcoming challenges. Skilled in decision-making, project and product management. Team leadership in dynamic environment, motivating staff to ultimate performance levels.

Overview

12
12
years of professional experience

Work History

Manager, Campaign Management

Comcast Spotlight
Alpharetta, GA
05.2022 - Current
  • Developed and implemented project plans to meet budget and stakeholder needs
  • Defined team roles and responsibilities, ensuring adaptability to meet deadlines
  • Produced metrics and status reports, proactively addressing potential revenue fallout
  • Provided strategic solutions to keep campaigns on track and ensure timely delivery
  • Supported the deployment of new products, tools, and systems
  • Led process improvements by identifying gaps from previous projects
  • Collaborated with various departments to maintain compliance with company guidelines
  • Coached team members, offering regular feedback and training to align with organizational values
  • Conduct training for CM/Sales to ensure processes are being adhered to

Comcast Spotlight
Alpharetta, GA
07.2019 - 05.2022
  • Managed daily tasks and activities, ensuring adherence to policies and overall strategy
  • Generated and maintained financial reports, including revenue, forecasting, and budgeting
  • Coordinated with sales teams to track schedules for advertising initiatives and campaigns
  • Monitored advertising production schedules and optimized inventory usage for maximum impact
  • Resolved operational issues to maintain workflow efficiency

Traffic Supervisor

Comcast Spotlight
Alpharetta, GA
05.2018 - 07.2019
  • Provide team support for the successful deployment of new products, tools, and systems
  • Ensure traffic coordinators are meeting the SLA agreements
  • Assists direct reports in the resolution of complex or exception issues
  • Evaluate and research lost/dropped revenue when required and provide feedback to business partners
  • Communicate with sales staff to ensure that all traffic-related requirements are met
  • Ensure procedures and policies are maintained, and complete performance management responsibilities
  • Oversee that emails sent to the Traffic team distro are addressed in a timely manner
  • Ensure traffic coordinators have reached out to the agency and CM is aware if something is not starting on time
  • Select, train, direct, evaluate, motivate, and develop the team to ensure success
  • Conduct bi-weekly one-on-one to develop the team and provide additional training and feedback

Traffic Coordinator

Comcast Spotlight
Alpharetta, GA
08.2015 - 05.2018
  • Process client advertising schedules daily via multiple software
  • Maximize billing opportunities by evaluating sold and scheduled inventory while adjusting commercial placement
  • Input titles of client advertisements into a database and enter instructions for airing
  • Manage changes and missing instructions
  • Communicate with the Sales Representative regarding late or missing media files
  • Review the status of the client's advertising schedule
  • Revise and replace instructions for advertising broadcast schedules

Owner/Chief Operation Officer

Breeders Choice LLC
St. Croix, USVI
09.2012 - 09.2014
  • Personal qualities of integrity, credibility, and enthusiastic commitment to and passion for the company's mission
  • Ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast- paced, entrepreneurial environment
  • Experience managing a diverse group of internal and external stakeholders through both direct supervision and influence
  • Strong customer-service mindset and ability to deliver effective support to schools and central office as the organization grows over time
  • Strong project management skills including managing complex, multi-faced projects resulting in measurable successes and organizational growth
  • Implemented business policies and procedures for the company
  • Project budget for business operations and reviewed financial statements, purchase orders, and invoices for accuracy
  • Negotiated contracts with vendors
  • Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement systems

Education

Bachelor of Science - Criminal Justice

St. Augustine's University

Master's - Organizational Management, Project Management

Skills

  • Workforce Management
  • Staff Management
  • Negotiation
  • Business Development
  • Strategic Planning
  • Staff Development
  • Policy Implementation
  • Financial Management
  • Performance Evaluation
  • Operations Management
  • Team Leadership
  • Performance Assessment
  • Project Management
  • Time Management
  • Expectation setting
  • Staff Training and Development

Accomplishments

Leadership: Respected leader of customer-focused teams, driving paradigm shifts and establishing key strategies to boost performance. Customer Service & Project Management: 30+ years of experience improving foundational operations, successfully turning around underperforming areas. Stakeholder Relations: Proven ability to establish and maintain strong relationships with stakeholders, customers, and clients, ensuring their needs are consistently met.

Affiliations

Allen D. Burke Foundation "Helping One Youth At A Time"

Delta Sigma Theta Sorority, Inc. Raleigh, NC

Timeline

Manager, Campaign Management

Comcast Spotlight
05.2022 - Current

Comcast Spotlight
07.2019 - 05.2022

Traffic Supervisor

Comcast Spotlight
05.2018 - 07.2019

Traffic Coordinator

Comcast Spotlight
08.2015 - 05.2018

Owner/Chief Operation Officer

Breeders Choice LLC
09.2012 - 09.2014

Bachelor of Science - Criminal Justice

St. Augustine's University

Master's - Organizational Management, Project Management

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Shantel Bartley-Garcia