Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Shantel Bartley-Garcia

Acworth,GA

Summary

Sharp, resourceful professional with 30+ years of experience driving strategic development and enhancing product visibility across private, public, and non-profit sectors. A critical thinker and problem solver who consistently increases productivity, efficiency, and revenue through effective procedures. Highly competitive, influential, and articulate with a track record of overcoming challenges. Skilled in decision-making, project and product management. Team leadership in dynamic environment, motivating staff to ultimate performance levels.

Overview

12
12
years of professional experience

Work History

Manager, Campaign Management

Comcast Spotlight
Alpharetta , GA
05.2022 - Current
  • Developed and implemented project plans to meet budget and stakeholder needs
  • Defined team roles and responsibilities, ensuring adaptability to meet deadlines
  • Produced metrics and status reports, proactively addressing potential revenue fallout
  • Provided strategic solutions to keep campaigns on track and ensure timely delivery
  • Supported the deployment of new products, tools, and systems
  • Led process improvements by identifying gaps from previous projects
  • Collaborated with various departments to maintain compliance with company guidelines
  • Coached team members, offering regular feedback and training to align with organizational values
  • Conduct training for CM/Sales to ensure processes are being adhered to

Comcast Spotlight
Alpharetta , GA
07.2019 - 05.2022
  • Managed daily tasks and activities, ensuring adherence to policies and overall strategy
  • Generated and maintained financial reports, including revenue, forecasting, and budgeting
  • Coordinated with sales teams to track schedules for advertising initiatives and campaigns
  • Monitored advertising production schedules and optimized inventory usage for maximum impact
  • Resolved operational issues to maintain workflow efficiency

Traffic Supervisor

Comcast Spotlight
Alpharetta , GA
05.2018 - 07.2019
  • Provide team support for the successful deployment of new products, tools, and systems
  • Ensure traffic coordinators are meeting the SLA agreements
  • Assists direct reports in the resolution of complex or exception issues
  • Evaluate and research lost/dropped revenue when required and provide feedback to business partners
  • Communicate with sales staff to ensure that all traffic-related requirements are met
  • Ensure procedures and policies are maintained, and complete performance management responsibilities
  • Oversee that emails sent to the Traffic team distro are addressed in a timely manner
  • Ensure traffic coordinators have reached out to the agency and CM is aware if something is not starting on time
  • Select, train, direct, evaluate, motivate, and develop the team to ensure success
  • Conduct bi-weekly one-on-one to develop the team and provide additional training and feedback

Traffic Coordinator

Comcast Spotlight
Alpharetta , GA
08.2015 - 05.2018
  • Process client advertising schedules daily via multiple software
  • Maximize billing opportunities by evaluating sold and scheduled inventory while adjusting commercial placement
  • Input titles of client advertisements into a database and enter instructions for airing
  • Manage changes and missing instructions
  • Communicate with the Sales Representative regarding late or missing media files
  • Review the status of the client's advertising schedule
  • Revise and replace instructions for advertising broadcast schedules

Owner/Chief Operation Officer

Breeders Choice LLC
St. Croix , USVI
09.2012 - 09.2014
  • Personal qualities of integrity, credibility, and enthusiastic commitment to and passion for the company's mission
  • Ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast- paced, entrepreneurial environment
  • Experience managing a diverse group of internal and external stakeholders through both direct supervision and influence
  • Strong customer-service mindset and ability to deliver effective support to schools and central office as the organization grows over time
  • Strong project management skills including managing complex, multi-faced projects resulting in measurable successes and organizational growth
  • Implemented business policies and procedures for the company
  • Project budget for business operations and reviewed financial statements, purchase orders, and invoices for accuracy
  • Negotiated contracts with vendors
  • Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement systems

Education

Bachelor of Science - Criminal Justice

St. Augustine's University

Master's - Organizational Management, Project Management

Skills

  • Workforce Management
  • Staff Management
  • Negotiation
  • Business Development
  • Strategic Planning
  • Staff Development
  • Policy Implementation
  • Financial Management
  • Performance Evaluation
  • Operations Management
  • Team Leadership
  • Performance Assessment
  • Project Management
  • Time Management
  • Expectation setting
  • Staff Training and Development

Accomplishments

Leadership: Respected leader of customer-focused teams, driving paradigm shifts and establishing key strategies to boost performance. Customer Service & Project Management: 30+ years of experience improving foundational operations, successfully turning around underperforming areas. Stakeholder Relations: Proven ability to establish and maintain strong relationships with stakeholders, customers, and clients, ensuring their needs are consistently met.

Affiliations

Allen D. Burke Foundation "Helping One Youth At A Time"

Delta Sigma Theta Sorority, Inc. Raleigh, NC

Timeline

Manager, Campaign Management

Comcast Spotlight
05.2022 - Current

Comcast Spotlight
07.2019 - 05.2022

Traffic Supervisor

Comcast Spotlight
05.2018 - 07.2019

Traffic Coordinator

Comcast Spotlight
08.2015 - 05.2018

Owner/Chief Operation Officer

Breeders Choice LLC
09.2012 - 09.2014

Bachelor of Science - Criminal Justice

St. Augustine's University

Master's - Organizational Management, Project Management

Shantel Bartley-Garcia