Shantel Berry
Douglasville,GA
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Hardworking Senior Associate enthusiastic about taking on exciting new challenges at Racetrac by leveraging dynamic communication skills and a disciplined approach.
Overview
18
18
years of professional experience
Work History
Merchandise Accounting SR Associate
RaceTrac
Douglasville, GA
02.2018 - Current
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Utilized automation system to process payments and invoices to streamline transactions.
- Processed forms and payments for customers.
Night Manager
Racetrac
Douglasville, GA
10.2005 - 02.2018
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Oversaw general upkeep of public areas and restrooms.
- Oversaw night audit function and preparation of daily financial reports.
- Scheduled cleaning and maintenance for rooms and equipment.
Education
Associate of Science - Nursing
Kennesaw State University
Kennesaw, GASkills
- Timeline estimates
- Performance monitoring
- Complaint Management
- Finance
- Account Reconciliation
- Inventory Control
- Bookkeeping
- Preparing reports
- Data Entry
- Relationship Building
- Client Engagement
- Policy Implementation
Timeline
Merchandise Accounting SR Associate
RaceTrac
02.2018 - Current
Night Manager
Racetrac
10.2005 - 02.2018
Associate of Science - Nursing
Kennesaw State University