Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Shantel Cole

Chicago,Illinois

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Goodstart Medication Reminder

Pleio
02.2024 - 05.2025
  • Helped patients overcome emotional barriers with their medications
  • Initiate and execute acts of kindness, bringing happiness and delight to patients over the phone

Customer Service Representative

Nike
12.2022 - 12.2023
  • Reshipping customer items
  • Issuing refunds and Tracking packages
  • Making returns and exchanges
  • Certified in Customer service rep for Nike.

Customer Service Representative

Dynata
01.2022 - 11.2022
  • Using rebuttals to complete a survey
  • Political survey
  • Help customer complete surveys

Customer service representative

Dick's Sporting Goods
01.2020 - 01.2022
  • Reshipping items
  • Placing orders
  • Certified in Customer service rep for Dick's Sporting Goods.

Social Media Responder

Respondology
01.2019 - 11.2019
  • Approve and disapprove negative comments
  • Call apartments and rate their professional skills
  • Read news article and give opinion and rate comments

Education

Some College (No Degree) - Medical Sterile Processing Technician

Malcolm X College
Chicago, IL

Skills

  • Microsoft Office proficiency
  • Social media management
  • Refund processing
  • Data entry
  • Customer relationship management
  • Effective communication
  • Microsoft Office Suite
  • Time management
  • Team collaboration
  • Call escalation
  • Multitasking skills
  • Customer service
  • Medical terminology
  • Technical troubleshooting

Awards

  • Certified in Customer service rep for Nike.
  • Certified in Customer service rep for Dick's Sporting Goods.

Timeline

Goodstart Medication Reminder

Pleio
02.2024 - 05.2025

Customer Service Representative

Nike
12.2022 - 12.2023

Customer Service Representative

Dynata
01.2022 - 11.2022

Customer service representative

Dick's Sporting Goods
01.2020 - 01.2022

Social Media Responder

Respondology
01.2019 - 11.2019

Some College (No Degree) - Medical Sterile Processing Technician

Malcolm X College

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