Shantel Daniels
Waterloo,Iowa
Summary
Detail-oriented professional with expertise in dispatch communication, vehicle safety inspection, and driver training. Proven track record in ensuring compliance and enhancing safety standards within transportation operations. Strong ability to implement effective training programs and improve operational efficiency.
Overview
14
14
years of professional experience
Work History
Dispatch Volunteer
First Student Inc
Waterloo, Iowa
10.2024 - Current
- Communicated essential updates to drivers and staff.
- Facilitated communication between parents, schools, and transportation staff.
- Assisted bus drivers in upholding safety and compliance standards.
- Verified attendance logbook for accuracy and completeness.
Bus Driver/Trainer
First Student Inc
Waterloo, Iowa
09.2023 - Current
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Ensured safe boarding and exiting of students by providing clear guidance during bus entry and exit.
- Responded promptly to emergencies, ensuring student safety at all times.
- Confirmed all passengers were securely seated prior to bus operation to enhance safety.
- Communicated effectively with dispatch staff via two-way radio regarding delays, detours.
- Trained newly hired talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Tracked trainee progress and communicated updates to management for effective training oversight.
- Explained goals and expectations required of trainees.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Scheduled classes based on availability of classrooms, equipment or instructors.
Ambassador
First Student Inc
Waterloo, Iowa
12.2023 - 08.2024
- Conducted Interviews for drivers and monitors.
- Granted access for candidates to proceed to the hiring phase.
- Provided updates on the candidates to the location as well as corporate.
- Filed Paperwork in its proper places and entered data in computer.
Cashier
Walmart
Waterloo, Iowa
08.2023 - 08.2024
- Processed customer transactions efficiently at checkout stations.
- Maintained cleanliness and organization of checkout areas.
- Handled cash, credit, and digital payments accurately.
- Managed inventory restocking to ensure product availability.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier Team Lead
Walmart
Greenwood, Ms
07.2018 - 08.2023
- Supervised cashier team to ensure efficient and accurate transactions.
- Assisted customers with inquiries and resolved payment issues.
- Monitored checkout area for cleanliness and organization.
Manager
Dollar General Store
Vaiden, Mississippi
01.2012 - 06.2018
- Managed inventory levels to ensure stock availability and reduce loss.
- Supervised daily store operations to ensure smooth workflow and customer satisfaction.
- Monitored staff performance and addressed issues to maintain team effectiveness.
- Trained staff on company policies and best practices.
- Resolved customer inquiries and complaints promptly to enhance customer satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Oak Park River Forest
Oak Park, IL05-2005
Skills
- Vehicle safety inspection
- Driver training
- Dispatch communication
- Attendance verification
- Emergency response
- Customer service management
- Filing papers
- Entering Data
Timeline
Dispatch Volunteer
First Student Inc
10.2024 - Current
Ambassador
First Student Inc
12.2023 - 08.2024
Bus Driver/Trainer
First Student Inc
09.2023 - Current
Cashier
Walmart
08.2023 - 08.2024
Cashier Team Lead
Walmart
07.2018 - 08.2023
Manager
Dollar General Store
01.2012 - 06.2018
High School Diploma -
Oak Park River Forest