SHANTEL GUTA
Belvedere
Summary
Detail-oriented Accounting graduate with banking experience in transaction reconciliation, payment processing, and customer service. Proven ability to maintain accuracy in financial operations and resolve complex queries. Seeking to leverage accounting expertise to contribute to a dynamic finance team.
Overview
1
1
year of professional experience
Work History
Intern - Reconciliations and Communications Department
FBC Bank
10.2023 - 08.2024
- Performed daily tracking, matching, and reconciliation of Visa and MasterCard POS suspense accounts
- Identified and processed failed and offline transactions manually to ensure transaction completion
- Managed settlement figures from MasterCard Connect for accurate financial reporting
- Responded to customer inquiries regarding offline transactions and payment issues
- Coordinated with branch locations to resolve inter-bank transaction queries
- Processed chargebacks and charges through manual intervention when required
- Handled Maestro transaction processing, including offline transaction submissions
- Identified and processed settled Maestro transactions for account reconciliation
- Conducted daily reconciliations of Microplan and Zeepay accounts
- Maintained high accuracy standards in all financial reconciliation activities
- Ensured compliance with banking regulations and internal procedures
Education
Bachelor of Science Honours - Accountancy
Chinhoyi University of Technology
01.2025
Advanced Level Certificate - Accounting, Business Studies, Economics
Howard High School
01.2020
Skills
- QuickBooks
- Sage Pastel
- Microsoft Excel
- Financial Analysis & Reporting
- Problem-Solving
- Customer Service
- Team Collaboration
- Process Improvement
Timeline
Intern - Reconciliations and Communications Department
FBC Bank
10.2023 - 08.2024
Bachelor of Science Honours - Accountancy
Chinhoyi University of Technology
Advanced Level Certificate - Accounting, Business Studies, Economics
Howard High School
References
Tatenda Karombe, Reconciliations Supervisor, FBC Bank, karombetaet@gmail.com, +263 (0) 772 916 479
Elias Denga, Reconciliations and Communications Manager, FBC Bank, eliasdenga@fbc.com, +263 (0) 774 583 886
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