SHANTEL HILL

• Encouraged positive behavior among students through effective communication techniques.
• Provided instruction and guidance to students in the absence of a regular teacher.
• Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
• Organized classroom activities, games and tasks to enhance interactive learning experience.
• Assisted with classroom management issues when needed.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

Provided support at events by managing registration processes and greeting attendees

• Curated social media content and managed accounts to increase engagement.
• Planned promotional events such as webinars, conferences, and workshops
• Researched grant funding sources to maximize available resources.
• Maintained detailed records of all programs, events, and projects expenses.

• Utilized a variety of instructional strategies and technologies to differentiate instruction for diverse learners
• Attended meetings with parents and guardians regarding their child's educational program
• Coordinated communication between school personnel, families, outside agencies and community resources as needed
• Maintained accurate records of student attendance, grades, IEPs and other relevant documents related to special education services provided
• Developed and implemented individualized reading intervention plans for students with diverse learning needs

• Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
• Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
• Arranged lesson outlines and individual plans according to course syllabus and district requirements.
• Supported instruction by providing additional help to small groups or individuals within the classroom setting.

• Graded tests and assignments using head teacher's grading guidelines.
• Utilized positive reinforcement to motivate students.
• Followed established lesson plans to continue learning trajectory.
• Facilitated discussions to encourage critical thinking and student engagement.
• Managed classrooms of up to 30 students at once while maintaining order and discipline.

• Delivered mail to residences and businesses in a timely manner, ensuring accuracy of address information
• Inspected mail for undeliverable items; returned them to sender or disposed of them properly
• Collected payments from customers for postage due or COD items delivered
• Provided courteous customer service during delivery transactions.

• Handled customer complaints and inquiries in a courteous and efficient manner
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Developed strong customer relationships and loyalty through effective communication
• Addressed customers courteously using suitable methods and problem-solving skills