Shantel Jackson
Savannah,GA
Summary
Profile Summary:
Results-oriented community professional, bringing valuable experience in coordinating outreach efforts and engaging diverse populations. Known for collaborative approach and achieving impactful outcomes. Highly reliable and adaptable to changing needs, with strong communication and organizational skills.
Overview
21
21
years of professional experience
Work History
Community Outreach Coordinator
Mobile Necessities Services LLC (contractor)
Savannah, GA
01.2020 - Current
- Recommended money-saving nutrition and medical strategies for families.
- Hands on developmental learning events with community youth and adults.
- Virtual and in-person coaching interventions
- Quality customer services with various clients.
- Scheduling meetings and Appointments.
- Data entry, processing information.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Coordinated customer inquiries, ensuring timely responses and resolutions.
Lead Compliance Security Officer/Events Team Coordinator
SCAD
Savannah, GA
02.2020 - 05.2024
- Oversaw the day-to-day operations of an assigned area of a client site.
- Trained staff on procedural guidelines.
- Received initiate, process, and write reports of incidents, accidents, and complaints; obtain statements of productivity.
- Responded to departmental service requests.
- Supervised security team, ensuring compliance with safety protocols and procedures.
- Conducted regular site inspections to identify potential security vulnerabilities.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
Director of Food and Beverage/ Summer Camp
Bethesda Academy
Savannah, GA
01.2014 - 12.2016
- Created lesson plans and materials for use in dietary and educational lessons
- Assisted students and employees with day-to-day operations, including Food Production and Sanitation.
- Replenished items running low in customer inventories by quickly shipping new orders.
- Oversaw budget management, optimizing resource allocation for food and beverage departments.
- Monitored compliance with health regulations, ensuring safety standards in food preparation and handling practices.
- Oversaw food preparation and monitored safety protocols.
Teacher/ Transportation Monitor Assistant
Economic Opportunity Authority
Savannah, GA
06.2005 - 07.2010
- Helped learners of all abilities build learning and study skills to promote life-long educational goals.
- Taught students fundamental building blocks and advanced concepts.
- Implemented strategies to enhance student engagement during transit.
- Assisted administration with assignment of students to bus routes and prepared reports.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
Education
High School Diploma -
Savannah High School
Savannah, GA07-2007
Associate of Arts - Early Childhood Care And Education Certification
Savannah Technical College
Savannah, GA01-2018
No Degree - Life And Wellness Coaching Certification
New Skills Academy
02-2022
No Degree - Child Psychology Certification
New Skills Academy
05-2022
Skills
- Service prioritization
- Quality control
- Administrative Clerical Skills
- Food safety understanding
- Conflict resolution
- Organizational skills
- Excellent customer service skills
- Community resource management
- Data tracking
- Multitasking Abilities
- Complex Problem-solving
- Professional demeanor
- Escalation management
Timeline
Lead Compliance Security Officer/Events Team Coordinator
SCAD
02.2020 - 05.2024
Community Outreach Coordinator
Mobile Necessities Services LLC (contractor)
01.2020 - Current
Director of Food and Beverage/ Summer Camp
Bethesda Academy
01.2014 - 12.2016
Teacher/ Transportation Monitor Assistant
Economic Opportunity Authority
06.2005 - 07.2010
High School Diploma -
Savannah High School
Associate of Arts - Early Childhood Care And Education Certification
Savannah Technical College
No Degree - Life And Wellness Coaching Certification
New Skills Academy
No Degree - Child Psychology Certification
New Skills Academy