April Jacobs

• Advocated and met with seniors and families to assist them with unmet needs. Also connected them with resources
• Attended and hosted health fairs, community events, trainings and meetings related to senior services.
• Collected and maintained records of all non-monetary donations.
• Maintained accurate client data records and referrals.
• Served as the contact person for outside agency partnerships and programs.

• Explained job duties, compensation and benefits to potential candidates.
• Participated in local job fairs and recruitment events for prospective hiring.
• Facilitated job application processes for qualified candidates.
• Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
• Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Created and maintained positive relationships with hiring managers and HR business partners.

· Assist with enrollment in Medicare and insurance for veterans and family members.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Educated customers on special pricing opportunities and company offerings.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Direct calls to the appropriate personnel
• Update daily census
• Take care of various needs of residents
• Answered and directed incoming calls using multi-line telephone system.

• Conducted one on one assessments with clients
• Provided resources and referrals
• Assisted with formulating clients resumes, job fair events, special events and team meetings
• Worked as a team member in community programming for communities in poverty