Shantel Jones
Oak Park,IL
Overview
17
17
years of professional experience
Work History
Leasing Coordinator
Magnolia Investment Group
Chicago, IL
03.2022 - 03.2023
- Act as the first point of contact for prospective and current residents.
- Sell prospective residents on the unit features, company service, and signing a lease
- Escalate and prioritize calls to the appropriate internal contacts as needed.
- Answer questions regarding our leasing process, units and amenities.
- Answer questions about the application process and application status.
- Sell potential renters by inquiring about their showing experience and interest through outbound calls
- Respond to inbound chats, emails, and SMS communication with professionalism.
- Handle sensitive documents with a high level of confidentiality.
- All team members are also assigned various specialized activities related to the leasing and property management process
- Process resident applications and screen applications for fraud and ensure rental requirements are met
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
Customer Contact Specialist
Wintrust Bank
Wood Dale, IL
08.2020 - 08.2021
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Verified amounts and integrity of every check or funds transfer.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Leasing Consultant
Monument Real Estate
Mount Prospect, IL
10.2018 - 03.2020
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Received rent payments and tracked these transactions in Entrata.
- Maintained accurate records of all correspondence with and from tenants.
- Increased occupancy from 94% to 98% through "World Class Customer Service and being a team player.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Checked rental eligibility by following the verification process.
- Conducted background checks on applicants.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Encouraged prospective tenants to fill out applications after property tours.
- Prepared lease paperwork and obtain signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Referral Specialist/Customer Service
AIM Specialty Health
Westchester, IL
08.2016 - 10.2017
- Initiated and resolved Pre-certification, registration and case-related concerns prior to a patient's appointment
- Acts as a liaison between hospitals, physicians, health plans, vendors, and patients, or other referral sources
- Verify insurance coverage and obtains authorizations if needed from insurance coverage. Heavy inbound calls. ..Metrics-driven
Customer Service Representative
Chicago Housing Authority (CVR)
Chicago, IL
11.2015 - 01.2016
- Interface with a variety of customers over the phone and via email, in a polite, positive, and professional manner
- Document actions in tickets to effectively communicate information internally to Systems used: Matrix, Wiki, Cisco phone system and entered data into "Portals"
- Customer service for "CHA" Chicago Housing Authority
- Assisted participants/landlords who participated in the Section 8 Program
Leasing Consultant
ABT Temporary Services, Inc.
Rolling Meadows, IL
01.2006 - 01.2013
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information
- Market vacant space to prospective tenants through, marketing, advertising, and other methods
- Conducted credit checks, criminal background checks, and income verification
Education
Business Administration
University of California
Riverside, CATimeline
Leasing Coordinator
Magnolia Investment Group
03.2022 - 03.2023
Customer Contact Specialist
Wintrust Bank
08.2020 - 08.2021
Leasing Consultant
Monument Real Estate
10.2018 - 03.2020
Referral Specialist/Customer Service
AIM Specialty Health
08.2016 - 10.2017
Customer Service Representative
Chicago Housing Authority (CVR)
11.2015 - 01.2016
Leasing Consultant
ABT Temporary Services, Inc.
01.2006 - 01.2013
Business Administration
University of California