Nguyen Truong
Rowland Heights,CA
Summary
Accomplished Restaurant Manager with a proven track record at Bao Vietnamese Kitchen LLC, enhancing operational efficiency and customer satisfaction. Expert in inventory control and team management, I excel in creating a positive work environment and boosting customer loyalty. Skilled in implementing feedback-driven improvements and adept at conflict resolution, I consistently deliver exceptional service and maintain high-quality standards.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Magnolia Restaurant Group LLC
03.2024 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Bao Vietnamese Kitchen LLC
02.2019 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Bachelor Of Information Technology - Information And Computer Systems
Louisiana State University
Baton Rouge, LA12.2021
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Customer loyalty
- Supervisory skills
- Kitchen equipment operation and maintenance
- Operations management
- Passion for customer satisfaction
- Adaptable
Languages
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Magnolia Restaurant Group LLC
03.2024 - 12.2024
Restaurant Manager
Bao Vietnamese Kitchen LLC
02.2019 - 02.2024
Bachelor Of Information Technology - Information And Computer Systems
Louisiana State University
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